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How to email Canon technical support for escalation?

imageCLASS MF743cdw I've called technical support several times over as many months.  No one can answer my questions regarding my machines behavior.  I've posted my question here as well... no response and no resolution.  Is there an email address to...

Anonymous by Not applicable
  • 5198 Views
  • 3 replies
  • 1 likes

Professional Print and Layout doesn't find computer

I've had problems with this software since day one. Works then doesn't. Can't add or delete printer. One computer works fine. The other worked then stopped. Keep getting the error message. Add printer with manual ip address. Then it doesn't show up i...

Gmail 2-step factor authentication and Scan to E-mail

I use gmail for the scan to email function of my MF733cdw printer.  They have recently required 2-step factor authentication and now the scan to email does not work.  The email does not send and all I get is a printout that say error, there is no cod...

dman97 by Apprentice
  • 1250 Views
  • 0 replies
  • 1 likes

TONER STATUS INDICATOR

I recently purchased a new computer and got my CANON Imageclass MF232W printer installed without a problem. But...whenever I open the Canon Office Printer Utility, I see a message saying, "The toner status details cannot be displayed." I think this i...

Maestro1 by Contributor
  • 4778 Views
  • 4 replies
  • 0 likes

Red is Printing Brown

I have an MB2720 Maxify printer. It is only 8 months old. It's been printing the color brown where it should be red. I just replaced the old Magenta cartridge with a new, genuine Maxify 1200XL. Same results. What can I do? Do I need to go into the Pr...

Resolved! LBP162dw - printable pixel amount for A4 at 600DPI?

My system:  LBP162dw Wireless Monochrome Laser PrinterWindows 10 Pro 64-bitPrint over USB prints text documents wonderfully. Quality for text is super so far. However I got huge problem when trying to print 600DPI A4 sized image files (bmp or png).Th...

canon MB2100 series photo paper ink won't dry

I've been printing on Canon Luster photo paper since I got my Canon MB2100 series printer 7 months ago. Once I got my setting right I've had no problem. Yesterday the yellow wasn't printing and I ran a cleaning cycle that fixed it, but after that any...

amhamp by Apprentice
  • 1330 Views
  • 3 replies
  • 0 likes

Resolved! MFToolBox source

Hello. I have a multifunctional printer (Canon i-SENSYS MF4370dn model), i downloaded drivers, toolbox, patch and when i run the toolbox i can`t select the source for scanning. I want to scan with ADF source, but i can scan only with glass source. Ho...

Resolved! Code: 10,202,1 when try to scan with new macOS

I tried to scan on my iMac for the first time since upgrading to macOS Monterey and got Code:10,202,1 message in a popup window. Tried the restart on iMac and turned my imageClass MF 269 dw printer off and then back on. Full message in the window is:...

ImageCLASS MF642Cdw - will not print color

I used my ImageCLASS MF642Cdw for the first time and everything worked beautifully. My wife printed out an entire textbook in color and the starter cartriges were on 0%. I changed the cartriges with genuine Canon units and check the status - 100% wit...

ONe21 by Apprentice
  • 3622 Views
  • 2 replies
  • 0 likes

Nozzle Check Pattern - head adjustment

Hi! We have printer iPF510 (big format printer) and we tried avtohead adjustment and manual adjustment but when print noozle chech pattern it is not ok. Black is not one line line (see picture):   How can I fix t? What values must we put into D1 to D...

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Collate and duplex issues.

I have a excel worksheet that has four pages total. The first two pages need to be duplex and the the other two are one sided. These print correctly but will not collate even when I have the option checked. I have tried many different things to try a...

e161 403f error canon iPF8300 cannot move printhead

Good day, I have read online that the error is one that may require the printhead to change. My issue is that it wont let me get to the menu to select change printhead. Is there a manuel way that I can move the printhead for iPF8300 in order to get t...

jardrew by Contributor
  • 1105 Views
  • 1 replies
  • 0 likes
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