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Community Guidelines

  • The Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for the US market. If you live outside the United States, please click here and select your country or region for your support needs. Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.
  • As a visitor you'll be able to view all discussions to find the information pertinent to you. The community is provided to our visitors for the purpose of assisting you with your product questions, along with providing tips, techniques, and how-to information.
  • Or you can register to become an active member, allowing you the additional benefits to post questions or respond to other members with your own experiences.
  • If Canon provides any responses, they will be clearly noted as such. All other responses will be the thoughts, ideas, and opinions voluntarily shared by registered Community members.

Please follow our guidelines regarding the use of or participation in the Canon Community. Canon reserves the right to modify these guidelines at any time without notice.


Thank you for your interest and we hope you enjoy your experience.


The Canon Community is operated by Canon USA, Inc. (“Canon USA”, “we”, “us”, and “our”).  By participating in the Canon Community (“Community”) you agree to these Canon Community Guidelines (“Guidelines”) as well as the Canon USA Website Terms of Use (“Terms of Use”).  Usage of the Community is further governed by the Canon USA Online Privacy Statement and any other terms incorporated by Canon USA on the Community (“Additional Terms”).  In the event there is a conflict between the Guidelines and the Terms of Use, the Terms of Use will apply.  By accessing, registering and using the Community, you agree to these Guidelines and the Terms of Use.


Eligibility and Registration
To contribute to the Community you are required to register and create an account (“Account”).  You must be at least 13 years of age to register.  The Community is not directed toward children under the age of 13.  You are solely responsible for all activity that occurs under your Account and it is your responsibility to alert us if you become aware of any unauthorized use under your Account.



Communities are a great way to communicate, facilitate help, and in general, interact with others who share similar interests.  With that in mind,


  • Posts must be in the English language.
  • Search before posting a new question as your question may have already been discussed.
  • Post on the appropriate board
  • Be respectful of one another
  • Stay on topic
  • Debate intelligently
  • Do not post personal or private information of any sort


We may remove posts that could be considered:


  • Abusive, hateful, discriminatory, dangerous, defamatory, harassing, threatening, or attacking others
  • Vulgar, obscene, sexually suggestive, or otherwise offensive
  • Fraudulent, deceptive, misleading, unlawful, spam or solicitations of any kind
  • Violations of any laws or regulation
  • Deliberate disruption of discussions
  • Promotion of third party products, promotions, websites, organizations, goods or services
  • Do not post comments in ALL-CAPS. Canon reserves the right to remove or request changes to these comments.

If violations to these rules are severe, or they continue after warnings, a user's privileges to the Community may be suspended for any length of time, up to and including a permanent ban, at the sole discretion of Canon USA.


For Immediate Response From Canon USA:

We value our customers and want to make sure we address your needs in the best way possible. If you have an inquiry requiring immediate attention from Canon USA’s customer support team for a product manufactured for the United States market, please check our website for support options available:


Proprietary Rights
Please keep in mind that by posting any content to the Community, you are indicating that your submission is voluntary, that you are the sole owner of the content and that you give Canon USA unrestricted, royalty-free, perpetual rights to publish, use, publicly perform such content, or any idea contained therein, or any portion thereof, in any way, in any and all media now known or hereafter developed, without territorial time or other limitation, for commercial, advertising/promotional or any other purposes, without consideration to you. 

Community Leaders
From time to time Canon USA may designate, or “rank”, certain Community participants as valued contributors.  Any ranking designation does not create an employee, agency or independent contractor relationship between Canon and this participant, nor does it make this participant a Canon spokesperson.  The ranking simply allows other Community participants and visitors to know which participants have provided constructive advice and routinely contribute in a positive way to the Community.


Employee Participation
Employees of Canon USA, its subsidiaries, parent and affiliate companies may participate in the Community in a personal capacity only.  Employees who have been tasked with Community responsibilities will be identified with a Canon badge beside their username.

Disclaimer of Liability
The views expressed in this Community are not endorsed by Canon USA.  The content found in this Community comes mainly from the Community members, not from Canon USA employees, representatives or agents.  Such third party content is the sole responsibility of the person originating the material.  Canon USA retains the right to reject or remove content in its sole discretion that is in violation of the Guidelines or otherwise violates the Terms of Use.  Canon USA is not responsible for any failure or delay in removing such material.  Canon USA also reserves the right to reject or remove content that may otherwise detract from the experience of other users or the purpose of the Community.

Canon USA does not warrant or guarantee the accuracy, reliability, completeness, usefulness, non-infringement on intellectual property rights, or quality of any material that appears in the Community, regardless of who originates that material. You expressly understand and agree that you bear all risks associated with using or relying on the material. Canon USA will not be liable or responsible in any way for any content in the Community, including, but not limited to, any errors or omissions in the material, or for any losses or damage of any kind incurred as a result of the use of or reliance on any material.  This disclaimer and limitation on liability is in addition to the disclaimers and limitations contained in the Terms of Use.

Changes to the Guidelines
Canon USA and/or Canon USA’s agents will enforce these Guidelines and the Terms of Use at their discretion.  Canon USA may modify and supplement these Guidelines from time to time.  You are responsible for regularly checking the Guidelines for revisions.  All amended terms become effective upon our posting, and any use of the Community after such revisions have been posted signifies your consent and agreement to the modified Guidelines.

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