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Online Registration Problems

The online registration page does not record a date of purchase resulting in a failed registration process.  The site allows for completion of all other information but goes back to an incomplete date and prevents completion.  Any solutions out there...

Canon 10 X 30 IS Binoculars - sticky Rubber Coating

I have a 10 X 30 IS binocular [serial number deleted for privacy].  The rubberized coating is disintegrating and has become very sticky.  I see others have had this problem with other high end models.  How do I improve the condition or get them repai...

OnBoarding for Canon ImageConnect Errors Out

When trying to complete the on boarding process on the Photographer Matching Service site after completing a few of the questions I get a triangle with an explanation point. When refreshing the page I have to start at the beginning again and the step...

Screenshot 2022-09-17 191858.png
AshFrits by Apprentice
  • 178 Views
  • 2 replies
  • 0 likes

Unable to log in to canon webpage

So I am able to log in to my profile on the shop.canon store temporarily. Once I log in and then search for a product or something, for example I am trying to buy the Extender RFx2. I log in, I search for it, click on it, then add to the cart, once I...

All Products Missing from MyCanon Account

I logged on to my account today (9/7/2019 and noticed all my registered products are gone.  I called the help/support line and they were just as amazed and said it will take 24-48 Biz hours to research.  Has anyone else run into this issue?  ThanksSn...

snagle by Apprentice
  • 1999 Views
  • 6 replies
  • 1 likes

Canon P-23-DHV Printing Issue

I recently changed the two-color ribbon on my calculator.  I don't know what I did in the process but the calculator insists on printing the number 8 as an additional digit at the right margin of the printout. 

Gerri_C by Apprentice
  • 266 Views
  • 1 replies
  • 0 likes

Customer Service RE: late Fees

Who can I contact regarding disputed late fees?  We have submitted a written complaint & have put in a calls, but have gotten no response.  These late fees date back to Jan of this year & have continued until present.   The invoices never stated ther...

Canon Support Phone number?

Anyone know of a phone number I can use to reach a live person with Canon support to talk to directly? I have a question about my printer and I'm not finding the solution online.

JTK by Apprentice
  • 292 Views
  • 2 replies
  • 0 likes

Collectors Market for Old Canon Cameras

I'm hoping that you all can help me out.  Is there a collectors market out there for older Canons?  My neighbors husband just recently passed away and she asked me to see what she can domwith his AE~1 and one of the first Rebel digital camera.  They ...

Jayne2 by Apprentice
  • 2277 Views
  • 14 replies
  • 0 likes
Getting started

New to the community? Here's some information to help you get acquainted:

Announcements
09/19/2022: New firmware version 1.0.4.1 is available for EOS C70
08/31/2022: New firmware version 1.1.1 is available forRF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!