FedEx Lost My Camera

[bdlayers]

I recently had a repair done on a canon R5C. And after the repair was completed can and shipped it off Through FedEx. Delivery day comes and it doesn’t show up. I call FedEx they claim that due to high volume of packages that it’s delayed. A week later I had the situation escalated they opened a case for my package. Come to find out a package has been missing since it left the origin facility. It seems as if there’s no urgency from FedEx or Canon to resolve this problem. Does anybody have any ideas on how I can speed this process up? I’m currently losing lots of clients and money. By the way, I tried to file a claim myself, but due to the fact Canon was the shipper, only Canon can actually file the claim, but I can’t seem to get connected to the department that has the power to do so. They keep saying they’ll call me when they do a deeper investigation but FedEx already told me after 7 days the claim can be filed. I was told the repair process would be 7-10 business days. They’re taking 7-10 business days just to call me and inform me on what is happening. 

[shadowsports]

Greetings,

This is a terrible situation and I'm really sorry to hear about it.

Once the delivery date comes and goes, the waiting period for the investigation starts.  Be vigilant and continue to contact FedEx.  Also continue to call Canon requesting escalation. The shipment should be insured.  I've had FedEx lose stuff before too.  Unfortunately, we are all just tracking numbers to them.  

As far as revenue you're losing, that's on you.  If you are running a business, you should have insurance and a contingency (back up gear).  I also suggest you consider a CPS membership.  I hope they find your shipment quickly.