I've been trying to get the Webcam Utility to work with my R5ii. It works with some reliability with my RP tethered to the Macbook. The R5ii won't work at all. While the USB cable turns the camera back screen to the picture of the laptop nothin...
I have a Canon T6i as a webcam, an M1 Mac running Sequoia, and v2.3 of the EOS webcam utility. In virtual meetings, my camera freezes unpredictably. The solution to temporarily unfreeze the camera is to turn the camera off in the virtual meeting, wai...
There were several years where everything worked just fine. Then, (probably after an update of the system software?) suddenly its just the black "EOS WEBCAM UTILITY" banner and no image comes through. I've tried: rebooting the computerupdating the ...
Hello,I'm running into issues with the EOS Webcam Utility Pro installer on a Surface Pro X running an ARM processor (Windows 11). The installer gives an error for the C++ Redist. 2015-2019 x64 was not correctly installed, even though the install proc...
I was happily using my camera as streaming input until I decided to update the EOS utility version. Now I can't make it work.I'll explain the flow of the issue:1. I open my streaming app and select the EOS Utility Camera, in this case, google meet. I...
I have a MacBook Pro with the intel chip and with the latest version of Mac Sonoma. After spending a few hours getting the webcam utility up and running via the many workarounds offered between Apple and Canon now there is a much larger issue. The we...
I was trying to do a full uninstall and reinstall to try to fix another problem I had been facing, but now I am left with it erroring out stating "There is a problem with this Windows Installer package. A program run as part of the setup did not fini...
Even though I've had this utility installed on this computer before, when I am trying to reinstall either the normal EOS webcam utility, or the Pro version, I get the same error. "EOS Webcam Utility Pro requires an active internet connection for inst...
Dear Canon Community Support,I hope this finds you well. My name is Ashraf, and I am a loyal Canon user. I am reaching out to seek assistance in resolving a compatibility issue I have encountered after installing Internet Download Manager (IDM) on my...
i keep getting this logo on my laptop, please someone help why because when i used it on other laptop it works very well.. previously i didn't get this error on my laptop it just brand new erorr. can someone helpp
Hey i need help, every time i try to log in to the app it take me true the log in page i log in but when it returns to the app it still show i that haven't log in and because of that a cant use my subscription not do much with it. HAs anyone ever ha...
I use OBS for a streaming but the mini hdmi port in my canon T6i just die and here in mexico takes way to long to fix it, so i purchased the Webcam utility pro so i can use my t6i and t6 for the streaming, the problem its constant disconect from the ...
I have been a long time user of Canon's webcam utility and the recent Sequoia update broke the camera being able to connect with the software and it no longer shows up in the utility software or any of the web conferencing apps (Zoom, Teams, WebEx, e...
I have a Canon EOS 7D plugged in using USB2.0 and I’m trying to use it as a web cam in OBS. My PC immediately detects the camera when I plug it in. The software says a camera has been successfully connected. However no picture at all. It just says EO...
MAC USERS: Camera connectivity for macOS Sequoia is now available. Please use the download link, “Download for MacOS Sequoia” to download the latest version. For macOS users on Sonoma or earlier, please use the “Download for Mac” button. If you are u...
