EOS Webcam Utility on Windows ARM?

[Cyberdinamical]

Hello,

I'm running into issues with the EOS Webcam Utility Pro installer on a Surface Pro X running an ARM processor (Windows 11). The installer gives an error for the C++ Redist. 2015-2019 x64 was not correctly installed, even though the install proceeds with the correct ARM64 redistributable install.

Installing the C++ redistributable manually then running the installer provides the options to "Repair or Uninstall" but immediately provides the same error before it finishes.

Is there a possible fix or any plans for upcoming support for a Windows ARM installer for the software?

Thanks
C

[shadowsports]

Greetings,

ARM based processors on Windows is not currently supported.  Will it be in the future?  Maybe, probably.  But I cannot say for sure.  I'd leave [+}Feedback and make a feature request.    

[mreilly07]

I am running into issues on my new ARM Windows device (Microsoft Surface Pro 11) - where is the feedback request form?

[shadowsports]

Greetings.

Visit the Canon USA website.  In the upper right-hand corner, you'll see a [+]Feedback button.  Press it and select Product.  Fill out the feature request form.  😀

Canon Homepage | Canon U.S.A., Inc.

[Danny · Accepted solution]

Hi, everyone! EOS Webcam Utility Pro for Windows ARM is available for download. Just go right HERE.

Hope this helps!

[jedwin]

Downloaded the latest version 2.3 

Problem is still not resolved. Need urgent help to solve this problem. I am using Surface Pro 11 with ARM Processor

[Stephen]

Hello, jedwin.

If you're using EOS Webcam Utility Pro V2.3b for Windows on ARM, and you need urgent assistance, please call support at 1-800-OK-CANON (800-652-2666).

[jedwin]

What I had installed was 2.3a..... When I installed 2.3b, the problem is solved. I am able to use the camera as a webcam for zoom meetings. However, I am able to see only the person close to the camera. I am not able to transmit the video of all the people present in the room. Am I doing something wrong?