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Cause of motor damage of imageFORMULA DR-G2140

We are searching for the reason of the damage of the main motor from scanner  after scanning 300000 pages which is not much.We are scanning with KofaxCapture which is not installed locally but is available over Citrix Workspace. As the result of this...

rauwitt by Contributor
  • 51 Views
  • 1 replies
  • 0 likes

Resolved! imageFORMULA DR-G2140 with permanent high-pitched tone

Since 3 month we are scanning with several Canon machines of type imageFORMULA DR-G2140. We have noticed a permanent annoying high-pitched tone during the scan process from the fan area. Does someone have the same experience or know what to do?

rauwitt by Contributor
  • 349 Views
  • 5 replies
  • 1 likes

Canoscan LiDE 400 Saves Every Scan as a PDF

Just bought the Canoscan LiDE400 and I do understand about changing settings but no matter what I do, it saves everything as a PDF which I dont want or need.  This happens regardless of whether I use AUTO or any of the other buttons.  I also have an ...

Tbearmn by Apprentice
  • 12454 Views
  • 10 replies
  • 1 likes

Capture On Touch - Prompt for File Name before saving

We currently utilize CaptureOnTouch V5 Pro with our imageFORMULA DR-C225 II scanners. We were wondering if there was a way for Capture On Touch to prompt our users for a file name rather than having a default name assigned, and our users re-naming th...

Cliff-G by Apprentice
  • 4489 Views
  • 5 replies
  • 1 likes

CanoScan LiDE 300 How do I scan items smaller than 8.5" x 11"?

Hi, I have this new scanner and it appears to work well. I am scanning an Item that is smaller that 8.5 x 11. When I scan it it wants to fill the full page. How do I set the scanner to scan and produce the same size image as the original? Thanks,

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