When using the CaptureOnTouch program to read images from files, the message "The operation cannot continue. Please check the output settings. [Error: 8FFC020A]" will be printed.This problem occurred when I imported a jpg image file from a file, but ...
Hello, I am receiving an error message "The device could not be locked. Check that another application isn't using the device. (-4630)" After discovering the recent software update and dowloading it the error messages multiplied. With the old softwar...
Hello, I had the same Windows 11 update problem as everyone else, and I solved it at first by moving to the CaptureOnTouch 4.14 software. I made sure the settings were exactly the same as what I was using before (which was the 2.8 version of the soft...
I recently bought this scanner and the installation proccess is hung up. Troubleshooting says to wait it out but I've left it running overnight and nothing has happened. OS is Windows 11 Home and all updates are current. I am also logged in as Admin....
Hello all,Recently I have upgraded my workstation to the latest window version 24h2, and have come across an issue where Canon software Captureontouch V5 pro will not recognize my scanner ( Listed above).My scanner connected via usb, is visible when ...
Been trying to set up my RS40 on and off for a few weeks now and am stumped why my photo scans don't look great. I have all driver settings turned OFF (i.e. show me the raw photo scan) but the pictures are seemingly too bright (or a bit saturated)...
I followed the set up instructions from the manual however on Canon IJ Scan Utility Lite whenever I click photo (or any of the options) it only scans and gives me a plain white image instead of the photo in the scanner. Does anyone please have any ad...
When I push the scan button on my scanner, how do I get it to print automatically and not save to download document?
Hello all,I was using my Canon imageFORMULA P-150 on Windows 11 for the last years without problems. However after todays upgrade to 24H2 the Start-Button in the CaptureOnTouch-Software is disabled. Does anyone has an idea?The device manager shows th...
I am running my check scanner on a desktop computer and it was just upgraded to a laptop/docking station set up. Both are running Windows 10. I want to run my scanner with my laptop but can't find a driver for it on the Canon Support site. Can anyone...
When I open my ranger for my check scanner after installing the last two Windows 11 updates (KB5049622) and (KB5050009) it tells me that the transport is dead. After I uninstal both updates and reboot the computer several times the scanner starts to ...
Good afternoon!When I scan a single page on a Canon ImageFormula R40 (inserted with back of page to the feeder and front page upright facing me) it scans the back page only. Should I turn the front of the page into the scanner? Also when scanning a...
Hello all. I need download the Service Mode Program for microfilm scanner MS300, and I cant found in the canon web site. Someone knows how I can get it? Thanks in advance.
My scanner is giving me this message each time I try to scan. "Cannot find scanner. Check the power and the cables." I have tried plugging it into new outlets, using a different USB connecting cord, and I have removed the CaptureOnTouch V4 software a...
My scanner Canon DR-7550C gives me colored lines. What can I do? Colored lines
