Hello, I have a CanoScan LiDE 500F scanner which I've been using for many years with a Windows 10 (64-bit) laptop. Recently I bought a new laptop - Windows 11, and after installing the Canon software from the original media, I found that the scanne...
I have a Canon LIDE 400 scanner connected to an M1 MacBook Air running Tahoe 26.2. I have reloaded the scanner, updated the scanner driver to Tahoe and rebooted the laptop. When I plug the scanner in via an adapter to the USB-C port, I hear the sca...
I have a friend that has a DR-7550c scanner and just recently replaced her PC with a new one running Windows 11. She was using Capture Perfect 3.0 to manage it on the old PC and we've installed it on the new one, but it does not see the scanner as be...
I recently purchased the ImageFormula r40 and ImageFormula r40 the Receipt Edition, installed the software and driver on a Mac running macOS Sequoia (15.5) and was able to scan. I encountered an issue, however, when scanning receipts longer than the ...
Operating System: Windows 11 10.0.26100 I have users in the office who suddenly cannot use their DR-C230 Scanner since 12/8/25. After clicking "Scan" in the CaptureOnTouch V5 Pro app, it says "Cannot find scanner. Check power and cables". This scanne...
Downloaded the driver and software package. After I extract the files it gives me this message.Problem: To install the software, you must be logged in to an administrator account.Click [OK] to cancel the installation. If you are using the CD-ROM, rem...
Don't know why but my R10 scanner software will not start and gives a message "an error has occurred while communicating with scanner" and the program will not start. I have tried the program that this website provide to fix registry issues but that ...
It seems that the new update for Server 2019 (KB5071544) is breaking the CaptureOnTouch integration, at least for us. We have a server which hosts COT, and after installing this update we were no longer able to scan to folders on that server and had ...
Driver for Image Formula RS40 on Mac Tahoe 26 I am running Mac OS Tahoe 26.1 and cannot use my scanner after the update. When I try to use it I get this error message: “CaptureOnTouch” is damaged and can’t be opened. Does anyone know if there is a ...
Suddenly, my CanoScan LiDE 400 is not working with my Asus ProArt laptop. I tried reinstalled the driver and the error message states "This program is not supported by the computer." My OS is Windows 11 and I got the drivers from the Canon official w...
I have not been able to use my LiDE 100 scanner with my Windows 11 PC. I know the scanner is "retired", but it worked fine with my Windows 10 PC and I'd rather not buy a new scanner if possible.I installed the Windows 7/8 driver and MX Navigator from...
I recently purchased a new laptop which runs Windows 11. I have attempted to download both the following: R40_Installer_V1.4.3024.1225_Windows.zipR40_Driver_V1.3.12410.1001_Windows.zip Neither have fixed my issue which is the scanner is showing in 'O...
I have an existing copy of Readiris PDF 23 that I am using with my old printer/scanner. Bough the RS40 and set it up yesterday.I cannot get Readiris PDF 23 to work with the RS40 scanner.I am running Mac OS 26.1.Please help!
Hi there, I recently bought the Canon LiDE 400 scanner as the resolution goes up to 4800. I need the maximum resolution as I want to blow up some antique hand painted artworks which are tiny. I have tried downloading the IJ scan utility software and ...
When I visit this page: https://www.usa.canon.com/support/p/imageformula-r30-office-document-scannerto get drivers for my scanner that stopped working after upgrading to windows 11 nothing is listed there except plugins. I need to get this working an...
