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CanoScan LiDE 220 removing magenta

I have a CanoScan LiDE 220. I am attempting to use it to scan artwork. The scanner usually does a good job, but sometimes it strips out magenta or orange from an image. I assume this is caused by something in a software setting, but I'm not familiar ...

IMG_20250709_0001.jpg Screenshot 2025-07-10 at 10.59.20 AM.png

Canon DR-C225II scanner error message after last Windows update

We have several of the Canon Image Formula DR-C225II scanners installed on laptops. After this week's Windows 11 update, the scanners will not work. When you open the Capture On software, it says it can't find the scanner and to check all cables. I h...

krisgo by Apprentice
  • 3159 Views
  • 6 replies
  • 1 likes

Inquiry About Typical Speeds for Canon KP-1SM100 Galvano Motor

Dear Canon Technical Support, I am seeking information about the typical speeds for the KP- 1SM100 galvano motor used in the Canon GALVANO GC-251 system. Specifically, I would like to know the approximate values for the following: - Maximum Marking s...

jung412 by Apprentice
  • 63 Views
  • 1 replies
  • 0 likes

Canon LiDE 300/400 vertical dropouts

Hi, I bought a Canon LiDE 400, and found that at 2400dpi it dropped two columns in its scans.I returned it and picked up a Canon LiDE 300, only to find it drops five(!) columns.Intel MBP, VueScan, OSX's builtin scanning software, connected directly t...

Screenshot 2025-06-26 at 18.50.04.png

Resolved! Need solution for CanoScan 4400F not compatible with Windows 11

The Windows 7/8 CanoScan 4400F driver does not work with Windows 11.  IS there some way to create a workaround?  Does Canon have solutions like creating print servers, using CUPS?  Yje CanoScan 4400F is working flawlessly so I hope there is a way to ...

ImageFormula R40 - Advanced Settings - Cannot Load Driver error

I recently purchased the ImageFormula r40 and ImageFormula r40 the Receipt Edition, installed the software and driver on a Mac running macOS Sequoia (15.5) and was able to scan. I encountered an issue, however, when scanning receipts longer than the ...

mav by Apprentice
  • 188 Views
  • 0 replies
  • 1 likes

Resolved! ImageFormula R40 not working with MAC OS Sequoia

Just bought the new Canon ImageFormula R40 and it will not work with MAC OS Sequoia.  Upon trying to scan a document I get "CaptureOnTouch" is damaged and can't be opened. You should move it to the trash. Do we have an updated driver (I dont see one)...

Settings for Captureontouch v.4 with ImageFormula R40

I loaded the Captureontouch v.4 that came with my ImageFormula R40 scanner and cannot figure out where they've hidden all the functions. I want my old Canon Software back!!How do I set it for duplex, simplex or ignore blank page? The only setting I s...

mgboddy by Apprentice
  • 142 Views
  • 0 replies
  • 0 likes

CaptureOnTouch V5 Pro not detecting zone?

The scanner is a DR-C240 but I don't think that matters, just fyi.The software works great....except for one issue.  I have set a zone to read a 6 digit number.  I want that number to be part of the filename.  Scanning does/will not detect the conten...

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