03-17-2025 05:14 PM - edited 03-17-2025 05:16 PM
I recently bought this scanner and the installation proccess is hung up. Troubleshooting says to wait it out but I've left it running overnight and nothing has happened. OS is Windows 11 Home and all updates are current. I am also logged in as Admin. I've canceled the download, restarted my laptop and started it over again but still nothing.
03-19-2025 03:33 PM
Hi Hellsatana13,
Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:
https://mycanon.usa.canon.com
Once logged in, click on your CanoScan LiDE 400 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. They will assist you with installing your scanner.
Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.