Hi.I have recently bought a new PC (i5 8500 CPU - Windows 11 Pro) and am unable to download the drivers to connect my pre-existing LiDE 220 scanner. When I try to do so via the Canon site, I reach a stage where I get the message 'unable to load page...
If I set up the scanner, open Utilities and click on Scan, I get the message, 'Release the lock switch, detach the USB cable and reconnect. Scanner driver will be closed'. However, the lock switch is already released.I try locking it, then releasing...
Just bought the new Canon ImageFormula R40 and it will not work with MAC OS Sequoia. Upon trying to scan a document I get "CaptureOnTouch" is damaged and can't be opened. You should move it to the trash. Do we have an updated driver (I dont see one)...
There are four workstations in a small office with thie imageFORMULA DR-S250N. The workstation keep disappearing from the listed destinations on the Canon so that the users can't start a job from the scanner. I found that if I go to the workstations...
I have a new CanoScan LiDE 400: I'm using ScanGear. Within ScanGear -> Preferences -> Scan -> Status of ScanGear Dialog after scanning: Any setting except "Close ScanGear Automatically" causes a SW Hang. It may work ok for the first couple of sca...
Hello! I am helping someone install their new CanoScan LiDE 400 scanner on a new MacAir M4, which is running MacOS Sequoia 15.7.1.Unfortunately I cannot get past the install. I downloaded the software from Canon, and start the install. It takes me to...
I have just upgraded my scanner from Scanfront 300 to the 400 model. I am running it on a stand alone windows 11 workstation. No Domain. I have setup a shared folder in my computer and have shared it with the user Canon. When I try to scan to the fol...
I have a brand new CanoScan Lide 400 on my clean, well-running Windows 11 Home (White-box) PC. I downloaded and installed the latest "U Scan Utility", and use ScanGear to scan checks (one side at a time). The first few uses after a reboot work grea...
Can someone please confirm whether or not Canon will ever release an updated CaptureOnTouch update to work with Sequoia on Mac? I need to know whether to throw this thing in the trash or not. I'm about to buy a different brand out of pure frustration...
Our company purchased a couple of scanners a few months ago and are employees need additional training to be able to deploy in the daily work the features of the machine which drove us to purchase them. Canon offers technical support but not trainin...
Hello, My first post here, I hope someone can help. I purchased a Canoscan LiDE400 scanner five months ago and it has worked fine...until today. Now, after each scan, the speed of the scanner arm resets much slower (the scans themselves are the same ...
I bought a new Canon CanoScan LiDE. Despite the description saying it's compatible with Windows 11 it is impossible to install the scanner software due to repeated installation failures. Resetting the device (Dell XPS13) I tried to pair it with did n...
Works perfectly in the standard windows Scan program, and in a couple 3rd party ones I've tried, but these all only offer a maximum of 600dpi. I know about how to access the driver through MP, but whenever I try it gives the "scanner is warming up" m...
I have a 2 week-old Canonscanner LIDE300 That is producing scans with a purple horizontal stripe along the edge. Is this correctable or do I just return it? It's very faint and I could probably live with it but I use the scanner for art. I would ra...
I purchased a new Surface Pro laptop and I have been trying to connect my Canon Image FORMULA R40 scanner to it, I have adjusted the WIA to automatic and run multiple times. I understand there is supposed to be a fix for this issue. However when d...
