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Can't Add Network CR-120N to Windows Using IP Address

I've setup a Canon Image Formula CR-120N check transport document scanner on our network.  It has an IP address, it can be pinged, and it can be successfully logged into using the web interface.  On one of our VMs (Windows Server 2019 in a Hyper-V en...

cjcarter by Apprentice
  • 343 Views
  • 2 replies
  • 0 likes

Resolved! DR-C225W II don't recognize WPS PIN

Hi, I'm trying to connect my scanner via WPS.  It does connect and recognize the device but when I try to type in the PIN, it says it's the wrong number.  I look at the back of the scanner and it says security key:  00282647On a side note, the docume...

DR-C225 Scanner is not ready. Power may have been cycled.

One computer "upgraded" to Windows 11, and another new Windows 11 computer.  I swear I have scanned on both since the change to W11. Since the computers did not have the drivers or app installed I did that. Capture On Touch V4 Pro. As of a couple of ...

RussGPDX by Apprentice
  • 3830 Views
  • 11 replies
  • 2 likes

Help! - DR-2010C - Mail application is not exist

I am running out of ideas on how to get this solution resolved. I have reloaded programs, drivers and even reloaded office and still get this same error message. Is there someone at Canon that has a solution or has ran into this? I will buy anyone a ...

swatmsp by Contributor
  • 472 Views
  • 4 replies
  • 0 likes

DR-2010C - Mail application is not exist

Hello All,I am trying to scan to email and its telling me it doesn't see my email application. This is a brand new pc on a domain but that shouldn't have anything to do with it. Scan to folder works great just having the issue with scan to email. Doe...

swatmsp by Contributor
  • 689 Views
  • 6 replies
  • 0 likes

LiDE 400 and USB-C Cable Question

After many years with a LiDE 100, I upgraded to the LiDE 400 and am getting set up. I knew it had USB-C but was surprised that it comes with a USB-C to USB-A cable; I guess for backward compatibility with older computers?Surely it can handle a normal...

betona by Apprentice
  • 374 Views
  • 1 replies
  • 0 likes

CR-190i vs CR-L1 MICR Accuracy Discrepancy

Hello,We developed an application using the Ranger SDK and the CR-190i scanner for users to scan, view and organize documents (including checks). Noting the other supported scanners of the Ranger SDK, we started to test with a smaller scale scanner t...

ccamacho by Apprentice
  • 300 Views
  • 1 replies
  • 0 likes

Resolved! Canon R40 scanner Twain error

I have an R40 scanner, love it - except --!!after about a day or so of working fine, any usage gives the error:"An error has occurred within the TWAIN driver, [Error 80FF0001]"The only solution seems to be to reboot windows, and then all is fine agai...

guthrie by Enthusiast
  • 11412 Views
  • 46 replies
  • 2 likes

Resolved! Canon Scanner DR-M260, TWAIN error 80FF0001

I use a scanner Canon DR-M260 under Windows 11 Pro (21H2) with CaptureOnTouch V4Pro. I have repeatedly the problem that CaptureOnTouch reports an error with the Twain driver: "An error occurred with the Twain driver. [Error: 80FF0001]". In the contro...

Ukko by Apprentice
  • 1317 Views
  • 3 replies
  • 0 likes

Cannot Register my ImageFORMULA R10

I'm trying to register my ImageFORMULA R10 so that I can get some customer support.  But the R10 is not listed on the Product Registration list (like the R40).  How do I register my device? 

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Budge72 by Apprentice
  • 402 Views
  • 2 replies
  • 0 likes
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