CaptureOnTouch Mac app freezes when I try to delete a scanned page.

[dinkydecor]

Hi All,

I am using the CaptureOnTouch software with a P-208II scanner and MacBook running Sequoia.

After scanning documents the CaptureOnTouch software gives you the option to delete any pages you don't want before it is saved. However, if I try to delete a page the whole software freezes and you have to exit, unplug etc and relaunch.

Any ideas how to fix this?

[obxtt]

We're having the same problem when scanning from a DR-C225. In addition, editing and saving more than one page will result in a crash.

[Jemand]

I am facing the same problem with Sequoia. My workaround is to not delete any pages within CaptureOnTouch and save the scanned documents by pressing enter on the keyboard. I think the UI of Sequoia prevents these old style confirmation windows in the Canon software and they have to update their UI elements for this version.

[dinkydecor]

It’s reassuring to know that I’m not the only one with this issue, and perhaps an update in the future might fix it.

My workaround has been to set the scanned document to open in ‘Preview’ (rather than immediately saving) and I can edit/delete in there. The added bonus is I can then save the file to any folder I like, whereas in the CaptureOnTouch software it only allows you to save it to a couple of pre-set folders (desktop, pictures etc).

[craigmcfly]

I can't even get the scanner to start up so you're all getting further than me. CaptureOnTouch loads, but nothing when I press the scan button.

Hopefully they release Sequoia-compatible software soon!

[AuroraAllen]

Same here in my case.

[brandonbrown603]

Running into the same issue - start the app, click scan and nothing. Completely freezes and need to close out. Running a DR-C225 II and Sequoia 15.1. @Cannon, please fix asap!!!