My RS40 had been working fine. When the Windows 11 came out recently, it stopped but I found the answer with that Citrix setting and it worked fine once more. THEN, last night I loaded an update for the RS40. Now whenever I try to scan something f...
I have a DR-M260 scanner that will sometimes give me an error message on Windows 11 that reads. Can't talk to scanner, check cables and power.[Error Code=36] If I restart the scanner itself, and it will come back and start communicating. I have con...
I have been using my LiDE 210 scanner with my Mac for quite a few years without any problems, but recently, it has started to display the error message 2.179.12 when I click 'Scan'. For a while, disconnecting then reconnecting the cable worked, but i...
Since the update to MacOS Sequoia i have experienced the following issues while using the CaptureOnTouch (for Mac)• Scanner timed out warnings.• No paper in scanner messages when paper is loaded.• Multiple instances where the scanner fails to scan, r...
I have purchased a new Canon R40 scanner. I have had one that I purchased three years ago, but it was involved in that software problem and wouldn't work. My question is, do I need to remove the old scanner and Capture Touch from my computer before ...
Just unpacked the photo scanner an as per the instruction downloaded the software. The installation gets as far as connecting the USB cable (and then turn on scanner) but does not recognize any connection. The port on the PC is fine (tried other devi...
I bought this a couple of years ago because I have a ton of old family photos to scan, unfortunately I had health issues which made it impossible to work on this project until now. When I scan photos I am getting lines on the images, pretty much the ...
R40 Image Formula Windows 10Everything runs fast, scans look great, except one issue. When scanning sportscards on one side, there is a very noticeable line (almost like a light spot) running down the middle. If I turn the card over and scan duplex...
Windows operating system 11 Pro. Canon ImageFormula P215II. Was working off and on and now when its plugged in the following pops up...Can't locate device, check cable and power -4536Same cables, connected correctly. Previously working, nothing chang...
Hello, we replaced a new set of rollers, but the problem was not solved, it still does not take paper...The process starts, the upper rollers rotate normaly, it lifts the paper, but does not launch it inside, I am attaching a video, thanks for you he...
It seems there is no driver available to connect my Canon scanner (CanoScan LiDE 25) with Windows 11.Would the driver for Windows 7 maybe work?Is there a way to get around this problem? It is a very nice scanner.
On Canon's support page for the 8800F scanner, there are downloads for the Navigator and the driver and menu. However, downloading those on W-11 and installing them just gives a message that the driver needs to be installed. So, the installer is ap...
Ever since I updated to Windows 11, version 24H2, I get the following error message. It used to work fine before the Windows update, and it still works find on my Mac. So, it cannot be a cable or connection problem. Please help.
Hi! We have tried install on two Macs to begin using our scanner (Image Formula R30) and every time we get "Internal error" messages. Please help!Thank you, Hollin
Hi, Couple of days ago I bought a new Canoscan 9000F MKII. My OS is Windows 10 Pro. After set up, I started scanning and the auto button scanned the photo, and thereafter the My Image Garden popped up. So far so good. But this morning the auto scan b...
