P-150 not scanning after Windows 11 update to 24H2

[alex2024]

Hello all,

I was using my Canon imageFORMULA P-150 on Windows 11 for the last years without problems. However after todays upgrade to 24H2 the Start-Button in the CaptureOnTouch-Software is disabled. Does anyone has an idea?

The device manager shows the scanner without any errors. The CaptureOnTouch-Software does even open if I git the button on the scanner. But another button does not start the scan.

Only after downgrading to 23H2 it worked again. So it must have something to do with the update.

Thanks

[Stephen]

Hello,

Welcome to the Canon Community! This is a known issue with 24H2. 

Please see the Canon USA advisory at https://canon.us/24H2scanners 
And the Microsoft article at https://canon.us/MS24H2 

[JamesWebbScope]

Dear Stephen

Following your link to Canon USA advisory it says:

"2. From the Windows Start menu, select CaptureOnTouch > System Configuration to launch the System Configuration tool."

Now I've been trying to figure out how to acchieve the "CaptureOnTouch > System Configuration" -part. I navigate to the Windows Start menu and write "CaptureOnTouch" in the search field and the only thing that pops up is CaptureOnTouch. There is no such option as "CaptureOnTouch > System Configuration" available. Left click, right click, run as administrator  - none of thosse let my access CaptureOnTouch >System Configuration.

The situation is irritating. I uninstalled the problematic Windows update 24H2 but it did not solve the issue. Requesting for precise step-by-step instructions how to access the System Config settings as mentioned.