EOS Rebel T6i Lost Lip Sync during webcam use on EOS Webcam Utility

[agetler]

After using the EOS Webcam since beta and now paying for pro, the Rebel T6i I has used all along no longer synchronizes lip movement to the spoken word. Let's check the boxes:

- Sent it for complete factor service - checked top to bottom

- Firmware updated by factory

- Lens all work in DSLR mode and record perfect video

- All other webcams work with Zoom, Teams, and most especially StreamYard (where I have many hours of use with the R T6i)

- Check all quality settings and went through test all for camera and video output.

I am doing nothing different. It started before paying for Pro (hence the upgrade) and has left me very, very disappointed. I was the envy of my colleagues and then one day...not.

Does anyone have an answer?

[NatalyaP]

Greetings agetler,

I am sorry to hear that there is a sync issue between video and audio when using the EOS Rebel T6i camera and the EOS Webcam Utility. Check to see if using a different microphone may help take care of the issue in case you are using an external microphone and not the microphone on the webcam when testing out the webcam with your streaming or video conferencing software.

In case the sync issue is due to the camera lagging behind the audio input from the microphone that is connected to your computer, then let's check the connections. You may test a different USB port on the computer, a different USB cable, and if using a USB hub, then disconnect all other devices from the hub to where the camera is the only device connected to it or connect the camera's USB cable directly to a USB port on the computer.

You may also test to see if the same issue occurs when using the camera and software on a different computer. This would help to determine if there may be something on your primary computer that is causing this sync issue.