Canon Community

John_Q · 04-17-2025

Hello Chases_97138, We would recommend exiting and closing any applications that may be running on your computer, or in your task tray that may be connected to your camera or using the camera’s LiveView video signal. For example: Canon's EOS Utility ...

John_Q · 04-17-2025

Hello tomasese, I'm sorry to hear of the issues you're having with your new camera. We do ask that you use a genuine Canon EF-EOS R adapter to verify that the camera and lenses are communicating properly. The instructions for these adapters are to at...

John_Q · 04-14-2025

Hello KrisBethea, I was able to sign in using my email address with no issue on the app. When signing in to the app, I chose the [Sign in with your email] option and typed in my email address and password. If have a Google account or one of the othe...

John_Q · 04-14-2025

Hello mkush, There was a firmware update for the EF 600mm F/4L IS II USM lens that could help with this sort of issue. It would need to be done at one of our service centers. You can read more about that firmware update HERE.

John_Q · 04-08-2025

Hello msaluga, This is likely not the cause but we want to ensure that you avoid covering the built-in microphone or brushing against it with your fingers or other objects during recording. You can try setting the sound recording level manually to se...

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Re: Canon 90D not Connecting to EOSWebcam Utility Pro

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Re: Internal Mic - Scratchy Sounds Canon EOS 90D