Hello qerwljk,
I'm sorry to hear that you are having an issue with the lens on your camera. Check the lens for any obstructions and clear them if there are any. Let's try a hard reset of the camera. Remove the battery and memory card. Close the compa...
Hello Brainydanny,
If the ABB did not resolve the issue, the camera may need to be evaluated at a service center. Does it happen with multiple lenses and cards as well? Based on your latest description of how it happened in the middle of a scene, it
...
Hello bigE7218,
While I do not have any official word on this from Canon specifically, I do see that In order to stabilize the videos correctly in Gyroflow, all internal stabilization in camera must be disabled. This includes Lens IS (if applicable),...
Hello rdn,
I would suggest contacting our phone support agents to better assist with this inquiry. They may require more information to better understand and troubleshooting this further. If you would like to speak with a Canon representative, please...
