XA60 never arrived: Canon blames FedEx. How to get a refund?

[wblin]

Hi! My XA60 ordered directly from Canon never arrived. Canon support wanted me to wait for FedEx to investigate. I waited for a week still no response. I cannot wait any longer as my project needs a replacement camera which is why I'm ordering in the first place.

Context: FedEx delivered on a day that I was out of state but claimed I was the one who signed it. Signature is my name but misspelled. Building security camera shows that FedEx did not show up at all that day.

I just want a refund so I can quickly order something else instead of waiting for this to sort itself out.

[shadowsports]

Greetings,

Sounds like your issue is with the carrier, not with Canon.  You aren't going to get resolution until the carrier performs an investigation.  It's good you have documentation.  Remember this is the carriers fault, not Canon. 

Good Luck