I have been using Rakuten for years and have purchased lenses on Black Friday/Cyber Monday in years past when the cashback offered is quite high (12-15%) and never had an issue with the cashback being honored/paid out. I made a similar purchase this year, confirmed it was not on the list of excluded items and did not use any coupons, etc. Rakuten has a record of the purchase (Order #), but the purchase amount (and therefore cashback) is showing as $0. When I've reached out to resolve the issue, Rakuten claims they are waiting for a response from Canon to confirm the purchase details.
The purchase required that I call Canon to confirm, and when I did this, I asked about Rakuten and was told they have no affiliation with Rakuten. Is this true?
I have already filed a BBB complaint, but fear I'll get just continue to get a canned response from Rakuten saying they are waiting on Canon. Any help or contact information would be appreciated!
