canon color imageclass mf8580cdw ink tray wont open

[incongruous]

i cant get the ink tray open and it wont detect that the front panel door is open 

[Hector]

Hello Incongruous,

It looks like there is a problem with the hardware or there is a jam in the printer. In this situation, I would suggest contacting support at 1-800-652-2666. They can check white might be wrong with the hardware and can provide troubleshooting steps or service options if needed.