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Hector · 04-23-2025

Hello, The issue looks like one of the toner cartridges are leaking or there is loose toner powder in the printer. In this situation, you can try removing all of the toner cartridges and inspect the inside of any for any loose toner powder that can ...

Hector · 04-23-2025

Hello, If the printer is running into problems updating the firmware, it will usually point to a problem with the printer connecting to our site and downloading the file. In this situation, you can try power cycling the router that the printer is con...

Hector · 04-23-2025

Hello, If you have tried cleanings and deep cleanings and the magenta is missing completely. you can try the steps in the link HERE to perform a color only ink flush. If that does not resolve the issue, it looks like the color print head needs to be...

Hector · 04-23-2025

Hello, If the paper will not feed and you have to manually push it through the printer, it looks like the printer needs service or the paper is too thick to feed properly. We would be happy to assist, but we would need some additional information to ...

Hector · 04-23-2025

Hello, It looks like all the settings are correct and the scanner driver and the scan utility installed correctly. If you are able to scan using the MF scan utility as well, it looks like the hardware is working. At this point it looks like the issue...

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