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MF Scan Utility Giving Error for imageCLASS MF743Cdw

New Contributor

I have downloaded and installed MF Scan Utility but every time i run, i am getting following error message:


A Scanner Driver Supporting this software is not installed. Install it and try again. (Code: 9,230,0)


I have tried solution posted in the following post with no luck:


do i need to install any specific driver for this software to work? I have installed following drivers from the canon website for print funcationality to work:



MF743Cdw/MF741Cdw MFDrivers (Generic Plus UFR II / Generic FAX / ScanGear)MF743Cdw/MF741Cdw MFDrivers (Generic Plus UFR II / Generic FAX / ScanGear)





Hi, sumeetjain!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or Mac OS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Thanks danny for getting back to me. We are using Windows 10 64 bit edition and connecting to printer using wifi. we are able to print without any issue so printer is connected successfully to the wifi and we can also locate printer on our network.