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Posts
How long did it take to hear from Canon about a warranty repair?
My camera was showing a 20 error so I sent it in for repair under warranty. Tracking of the shipping showed my camera was received by Canon last Thursday. I haven’t heard from them to acknowledge they’ve received it or with an estimate on how long th...
E-mail verification of Canon account does not work on some e-mail addresses
I spent a fair amount of time trying to get signed up to be able to post on this site. Apparently Canon in it's infinite wisdom does not accept all e-mail addresses. How about having your registration give a reason why or suggest a way to fix this is...
Camera Repair Missing In Transit
I am reaching out to this community in hopes of finding a resolution to an ongoing issue I'm experiencing with the shipment of my Canon 5D Mark IV camera. I sent my camera to Canon for a C-log update, and according to the tracking information (Tracki...
Checking answers from others
How can I check/see answers given to others?Mouse right click doesn't work.
Canon printers that can print 5.5" x 7.5" envelopes from a tray
Does Canon manufacture any printers that would print 5.5" x 7.5" envelopes from a tray or dedicated envelope feeder (i.e. NOT from by-pass tray)?
Unable to find product listings for product registration
So I've registered, or perhaps have been registered, and have a Canon Account. I go to see my registered products, and all I see is an old Canon 60D. I have two 90D's that I'd like to add and also just purchased a Pixma TR8620a which I'd like to re...
Unable to setup a new account
I either get the error message,Unexpected error while creating profile or An error occurredwhen trying to setup a new account. Here is the link to the page that I am on. https://myprofile.americas.canon.com/us/register?sourceSystem=Magento&&targetUrl...
Removing Registered Products with Active CarePak
While I was able to remove most products today from my account (for gear I sold back to B&H Photo), I'm unable to remove products that still have an active CarePak. No edit/delete buttons will show up for these items.Is there any user-accessible me...
How to active CarePAK without receipt
How may I register for a CarePak without a sales receipt? I received a Canon printer as a gift and therefore do not have a sales receipt.
Resolved! Does CPS Gold require one to be full time?
I'm exploring options of starting a photography business. Though this will only be part time. I'll be retaining my full time position of software engineer for at least the next 12 years.In looking at requirements of CPS gold, I did see "Offers supp...
Canon's unfair sales policy
I bought directly from Canon a MFP Model GX7021 on November 27, 2023 and paid $649.99. I then discovered that the identical printer was available on Amazon for $549 and if I paid with Amazon VISA, the cost would be $489!!! I contacted Canon for a re...
Congratulations kvbarkley, You've earned the 250th Solution badge!
Congratulations @kvbarkley ,You've earned the 250th Solution badge! This is quite an accomplishment and demonstrates your commitment to helping other community members. From the entire Canon Community team, we would like to extend a big thank you...
Canon CPS at PPA Imaging USA
Canon Professional Services offered complimentary Clean & Checks (up to 2 pieces per member) to Gold, Platinum & Enterprise CPS Members throughout the show. Day 3 of the show will be pick-up only (no Clean & Check services that day).
Seeking customer support for printers
where can one find good customer support for the printers?
