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Vixia HFR62 - uploading issues

Hello All, I am having difficulty uploading videos and pictures to my Window 7 PC. It does intially give the error that "MTP USB device" software cannot load. I have followed all of the instruction in the last post. It's very strange because when I c...

magold01 by Apprentice
  • 2215 Views
  • 3 replies
  • 0 likes

Video recordings are incomplete/choppy

When I record, it doesn't show the time thing (0:00:00) moving, but it does record.  But the recordings are super abbreviated/choppy - hours of taping end up being seconds in length.  Same thing with two different SD cards, both of which worked fine ...

jonahmo by Apprentice
  • 1239 Views
  • 1 replies
  • 0 likes

VIXIA HF R500 only recording one audio channel

With external or built-in mic I'm getting only one audio channel. I only hear one channel on headphones when recording and only one channel in the WaveEditor of Cyberlink. I'm not trying to record separate stereo channels but shouldn't I be getting a...

doonman by Apprentice
  • 1402 Views
  • 1 replies
  • 0 likes

Resolved! 30p frame rate question

Hello, I shot footage on my Canon Vixia at 30p (according to the menu), but my Avid editing system is reading it as 29.97.  I can set the editing frame rate at either 30 or 29.97 -- which is more accurate?  Is the Canon menu telling me it's 30p when ...

debra66 by Apprentice
  • 1872 Views
  • 1 replies
  • 0 likes

Resolved! Canon XC15 and Video Converter for Adobe Premiere Elements 2019

Just acquired a Canon XC15 camcorder.  Have good background in photograhy and wanted to learn a little about video filmaking.  It appears the output of the XC15 cannot be edited in Premiere Elements 2019 without converting it to some other format. It...

Resolved! Canon XA10 menu items greyed out

My FUNC menu items for AGC limit and Exposure are greyed out and I cannot find how to activate them.  I am sure there is another setting that is overriding them, and a simple answer, but I cannot find it.  Help welcome.  Thanks.

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Hf g26 cannot transfer video to pc

Since buying this model last summer it is now not supported by any software for transfering video to pc. Any advice would be appreciated. Canon don't seem to want to know

Nemesis by Apprentice
  • 2125 Views
  • 3 replies
  • 0 likes

Canon Vixia HF R800

Can anyone recommend an Anti-Glare/reflection screen protector? Camera is very difficult to use out side as the reflections are terrible on the screen and i just cannot see what im filming. I bought the BoxWave (clearTouch Anti-Glare (2-Pack) but it ...

David-B by Apprentice
  • 3158 Views
  • 4 replies
  • 0 likes

Canon Vixia HF R600 - Sound Issue

Whether I have my external mic plugged in or am using the built in mic. I get this fluttering sound as soon as there is sound recording. It doesn't flutter when the unit on, to record, but there is no sound. BTW - it has worked perfectly in the past....

jenepher by Apprentice
  • 2506 Views
  • 4 replies
  • 0 likes

Vixia HF21 Suddenly Shooting Low Brightness?

I have 2 fairly bright CFL lights shining on my face and a lit green screen behind me. But my Vixia results make it look like I'm in really low light. It's almost like it's making me look dark in comparison with the green screen behind me. I have tri...

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