Cannon HF R800 Screen has gone white/gray

[Nuthatch11705]

The screen on my Canon VIXIA HF R800 camcorder went white/gray and nothing I do can fix it. Before it went blank it said it could not communicate with the battery. The battery was fully charged. I have also tried a different battery and turned it on while plugged in. Same results. It still makes the noises it should but screen stays white. This camcorder is only 2.5 years old and has not been damaged or exposed to rain.

[Tim]

Hello Nuthatch11705, 

We are sorry that this issue persists.  We recommend sending this to Canon for evaluation.  You may fill out an online repair request form at the following link to setup your repair using our online service.

https://www.usa.canon.com/internet/portal/us/home/support/service-repair

[Nuthatch11705]

How long would I be without the camcorder? It is the middle of my daughter's lacrosse season and ideally I would be able to video the remaining games.

[William_N]

Hello Nuthatch11705,

The typical turnaround time for repairs is 5-7 business days once the camcorder has been checked-in at the service center.

For more information on the repair process or help with sending in the camera please CLICK HERE to reach our friendly Technical Support Team by phone or email.