04-29-2019 08:27 PM
The screen on my Canon VIXIA HF R800 camcorder went white/gray and nothing I do can fix it. Before it went blank it said it could not communicate with the battery. The battery was fully charged. I have also tried a different battery and turned it on while plugged in. Same results. It still makes the noises it should but screen stays white. This camcorder is only 2.5 years old and has not been damaged or exposed to rain.
04-29-2019 09:55 PM
We are sorry that this issue persists. We recommend sending this to Canon for evaluation. You may fill out an online repair request form at the following link to setup your repair using our online service.
04-29-2019 11:52 PM
How long would I be without the camcorder? It is the middle of my daughter's lacrosse season and ideally I would be able to video the remaining games.
05-16-2019 04:57 PM
The typical turnaround time for repairs is 5-7 business days once the camcorder has been checked-in at the service center.
For more information on the repair process or help with sending in the camera please CLICK HERE to reach our friendly Technical Support Team by phone or email.
05/31/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.1.2
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 184.108.40.206
PowerShot SX420 IS - Version 220.127.116.11
PowerShot 620 HS - Version 18.104.22.168
PowerShot SX720 HS - Version 22.214.171.124
PowerShot G1X Mark III - Version 126.96.36.199
PowerShot G7X Mark II - Version 188.8.131.52
PowerShot G9X Mark II - Version 184.108.40.206
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.