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Canon XA11 sensor black dot

Hello, My camera canon XA11 got a problem some black dot on the image, but still on warranty.After send the camera on repair I have been told that warranty doesn't cover that parts of camera (that the sensor).Can someone help me to have more info abo...

sen2392 by Apprentice
  • 703 Views
  • 2 replies
  • 0 likes

R5c aperture fluctuates in video mode

This just started happening recently:Using a canon RF>EF adapter (we've tried both the regular one, and the ND one) in video mode the camera will occasionally not be able to keep the lens in any aperture other than all the way open. If you try and cl...

cwilson by Contributor
  • 3647 Views
  • 11 replies
  • 0 likes

Resolved! Trouble saving camera settings from C300 mkii

Hi all, I am trying to save my camera settings to the SD card. The card is not locked, have tried different sized cards (32, 64) and still the option is greyed out under format as well as  under the transfer menu.Any thoughts? Have tried in 3 differe...

Canon C300 MK III audio hiss when recording

Hello,Wondering if someone can help me with this, I recently bought a used Canon C300 MK III and it works fine but the audio hiss levels are off the charts. It seems like I can't record past mark 5 on mic/+48 and even at mark 5 the level of hiss is u...

Resolved! EOS R5C micro-HDMI suddenly stopped working

I've had my R5C for less than 4 months and my micro HDMI port is no longer sending signal to my monitor/s.  There are zero signs of damage to the connector.  I even looked at it under a loupe.  No bent pins or anything.  USB-C above it works fine but...

How do I change the start of the file names on a XA40

I have two of this camera that I use at the same time and I really need to make one have a different file prefix than the other so I can save the videos to the same folder. The entire 4th page of the "Recording Setup" menu is grayed out and un-select...

serena by Apprentice
  • 1564 Views
  • 3 replies
  • 0 likes

What is the correct IRE value of 18% grey for Rec709?

Clog2 correct exposure puts middle grey at 407/39.8%. the canon default clog2 to rec709 lut still puts middle grey at 407/39.8%, which makes the image look dark. if I move middle grey to 512/50%, the image looks too bright and washed out. so what is ...

jxh5760 by Contributor
  • 7200 Views
  • 4 replies
  • 0 likes

Resolved! HJ22eX7.6 IASE Lens Manual

Could someone point me in the right direction to find a user manual. I have been all over the site which seems to just keep sending me is a loop or rabbit hole. Getting info on broadcast lenses is like getting info out of the government.Yes the produ...

Can not access ipv4 address on Canon CR-N300

We have manually setup an IPV4 address on the camera and additionally disabled IPV6. All computers and cameras are on the same subnet. We can ping the IPV4 ip address just fine. When trying to access the camera via the IPV4 IP address in a web browse...

Resolved! XA50 Using an External Mic With Camera's Handle Removed

I am trying to use my XA50 without the top handle and plug a mini shotgun mic with an 1/8 phono plug into the mic IN jack by the lens. I want the top handle off to reduce the camera profile for my B-roll camera, but have a safety audio source by usin...

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