Desktop Inkjet Printers
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MG2555s can print on Win7 not on Win10

Hello, I've bought last summer a Canon PIXMA MG2555S printer/scanner. I used it on my old laptop (windows 7) for almost a year without a problem. Printing et scanning features were working well. Now, I have a new computer running on Windows 10 (64 bi...

Camcam by Apprentice
  • 581 Views
  • 2 replies
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Pixma TS9520 won't boot up now after power loss

TS9520 Multifunction on a power surge strip won't boot after power loss yesterday. (strip wasn't tripped) The splash screen lights with the Canon logo but printer shows offline on computer and no menu ever comes up on printer. Won't turn off with pow...

jipgsd by Apprentice
  • 2807 Views
  • 7 replies
  • 1 likes

'Save As' 21 File fault

I use a Canon PIXMA MG5750 printer/scanner/copier and have a problem saving scanned images. In the 'Save Settings' I have set the  'Data Format' to JPEG/Exif but every scan I make is saved as '21 File' instead of 'JPEG'. I cannot open and edit the sc...

AlbaMale by Apprentice
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  • 3 replies
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Resolved! MG 2525 Scanning Output size

Initially the output size in ScanGear Advanced tab was set to letter size 8.69" x 11.??",  but afterwards it auto changed to8.34" x 8.64,"  resulting in cropped preview image!!I've tried numerous hacks but can't change it back!!Please help.

progman by Contributor
  • 587 Views
  • 3 replies
  • 0 likes

MG 5422 Printer Support Code 1681

My printer is not new - I have changed ink tanks many times over the years.  I am now getting this Support Code 1681 error.  The code would indicate I'm using the wrong ink tank.  I have replaced all tanks and still have the same error code.  The one...

MeDo2 by Contributor
  • 565 Views
  • 3 replies
  • 0 likes

Scanning on platen - black angled line on edge

When I scan small documents (3"x5" for example) to pdf on the platen, the result shows a black line on the edge beyond the boundary of the original document. The line grows ever so slightly wider towards the end of the resulting image. If I scan an 8...

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David121 by Contributor
  • 477 Views
  • 1 replies
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g7020 keeps printing the same page

My Canon Pixma G7020 keeps printing the same page.  This happened a few months ago and I got lucky and found a cure online I think by shuting the printer down and pressing some button several times but i cannot find those instruction.

jjjbdi by Apprentice
  • 587 Views
  • 3 replies
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Model Replacement for MX922

Hi, I love my Mx922, except when it started printing blurry double text (as detailed by many people ad-naseum all over the internet).  The Mx922 is now discontinued - what is the replacement model? I need Black and White printing, ADF with support fo...

Gofo5566 by Apprentice
  • 6168 Views
  • 3 replies
  • 0 likes

MX 490

This printer has always worked with my Chromebook.  They are both using the same wifi network.  The printer shows up when I tell it to print, but nothing prints.  Used to work just fine.  I have deleted it, logged off and back on wifi with both devic...

Canon Pixma MX922 Not Printing Black

My Canon Pixma MX922 was printing just fine and I printed a bunch of worksheets out. I'm a homeschool teacher, so my printer gets used a fair bit. I was in the process of prepping work for the summer. During one set of worksheets, I ran out of ink. I...

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Decreta by Apprentice
  • 926 Views
  • 1 replies
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iPhone app

I just succeeded in installing my 2 year old TR4520 with a wi-fi connection (failed when I purchased it). I was told in the instructions I need an app titled Canon PRINT from the spp store on my iPhone and iPad to print. If this is true, could someon...

jlyle58 by Apprentice
  • 627 Views
  • 3 replies
  • 0 likes

Unable to edit scanned images

I get this error message when I try to open the jpg in HyperSnap, the editing software I use. Corrupt JPEG data: 117 extraneous bytes before marker 0xd9 I have never been unable to open a jpg image, ever. Just replaced my HP with Canon G3060 and have...

T_H_M by Contributor
  • 709 Views
  • 3 replies
  • 0 likes
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Announcements

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
12/07/2022: New firmware version 1.7.0 is available for EOS R6
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.