I have a TS 6020 printer that's been working fine, but now all of a sudden the light will turn on when I press the power button but nothing else responds at all. The screen won't turn on, and my computer says the printer is offline even when I have it plugged in via USB. I found a video online that showed how to do a hard reset (holding the power and stop buttons, pressing the stop button 5 times, etc.) but that didn't fix it. I've also tried leaving it unplugged for a little bit to let it reset and plugging it into a couple different outlets but that didn't change anything either. Anyone know what to do about this? Thanks!
The printer will require service.
If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.
If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.
If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.
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