Hi,
Open the control panel on your computer, and then select View Devices and Printers. Once you are there, let me know if there is more than one copy of the printer listed. It could be possible there was a issue with a previous driver that was insta...
Hi,
You can try taking out the print head and reinstalling it. You can also unplug the power cord from the printer. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer.
If the ...
Hi,
I see you reinstalled the setup drivers but If you have not done so, please click HERE and select software and drivers. Then, scroll down and click load more and try installing the quick menu file by itself. After the file is installed, restart y...
Hi,
You can try moving the laptop closer to the printer and router. This should help the laptop communicate with the printer better. If the issue persists on your laptop but your husbands is still fine, then it most likely is a issue with your laptop...
