Hi,
Based on the steps you have taken and the error wont clear, I recommend reaching out to Canon support. You will need to register your Canon gear HERE to access additional support options.
We look forward to hearing from you.
Hi,
Please try the following:
Go to the list of devices under Printers and select the printer to create the desktop shortcut for. Right click on the printer's icon and select Create shortcut. Windows displays a prompt and offers to create the printe...
Hi,
When you try to scan from IJ Scan Utility is the printer listed as MX490 series or MX490 series network? Also, what error message appears when you try to scan?
We look forward to your reply.
Hi,
Please use the steps HERE to print a nozzle check from the printer. Once it prints, please take a picture and attach it to your reply.
We look forward to hearing from you.
Hi,
Based on the picture and since the cleanings did not resolve the issue, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.
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