Hi,
Please leave the scanner disconnected from your computer for 15 minuets. While the scanner is disconnected, please restart your computer. After the restart, reconnect the scanner and power it back on to see if CaptureOnTouch lite will launch. If ...
Hi,For this type of issue, please call our support Group at 1-800-423-2366, 8:00 a.m. to 6:00 p.m. EST, Monday - Friday (excluding holidays).
Call our Imaging Solutions Group Wait until you are asked to select a product. When you get tha...
Hi,
You can try disabling the setting from within CaptureOnTouch. For the most update to date driver and software, please click HERE.
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Hi,
If you installed the drivers while the usb cord was connected, please disconnect the printer and remove the printer drivers.
Once the drivers are removed, please restart your computer and leave the usb cord disconnected. After the restart, click...
Hi,
You can try a reset of the printer.
While the printer is on, unplug the power cord from the printer.
Then, while the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer.
If the issue...
