07-17-2023 02:27 AM
I have a PIXMA G6020 Megatank printer. The printer doesnot print M and Y color since yesterday and I tried Cleaning, Deep cleaning and nozzle check nothing helps me. Then it suddenly shows Error 5200 and i troubleshooted as per canon troubleshoot guidlines, error gone but still its not printing those two colors and its combinations.I have enough inks in all C,M,Y and B of more than half tank each. My warranty expires on 7/17/2023. Can anyone help me why its not printing M and Y.?
07-19-2023 11:26 AM
Hi,
Since the cleanings did not resolve the issue and the printer is just a few days outside of warranty, I recommend reaching out to our support team.
You will need to register your Canon gear HERE to access additional support options.
We look forward to hearing from you.
08-25-2023 11:35 AM
We had the same problem. We performed Cleaning then Deep Cleaning...no help. We did Ink Flush...all colors once, color once then black only once and this resolved the problem.
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.