copying a 12X12 image on cardstock WITH TS9521C

[LizKey12]

Having trouble copying a 12 x 12 image, could you provide send step by step instructions on how to copy a 12 by 12 inch piece of printed cardstock?

[ArthurJ]

Hi,

Please try copying using the steps HERE and make sure you update the settings on the printer when you get to step 7. 

If the issue persists, I recommend reaching out to Canon support. The real time feedback of a live technical support call/chat would be very beneficial in this case.

You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.