Office Printers
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PC1060 paper jam

The paper keeps jamming (binding up) where the roller meet the toner carfridge. I marked the toner cylinder and it DOES turn.Everything there seems fine.I just got it so i don't know if the roller was replaced with the wrong type maybe?????Can someon...

Canon LBP612

Hi! Hoping someone can help with this issue: LBP 612 is a new printer for me.  Every time it prints, it beeps...both at the beginning of the printing and at the end. I changed the volume settings directly on the printer to all be 'off'.  Still beepin...

phs by Apprentice
  • 1 replies

Model D530 -- scanning function has gone berserk

Windows 7, 32 bit. My D530 does a great job printing and copying. However, a couple of days ago the scan function became screwy. Instead of producing a reproduction of the original placed on the glass, it picks out certain random areas and scans only...

btse123 by Apprentice
  • 1 replies

Canon IR 4025 SMTP port change?

We're using office 365 and I have put the SMTP settings into place but I cannot find anywhere via the web GUI to change the port # to 587. I am working remotely so hopefully this can be changed via the admin portal. Can anyone help?

connection code to set up wireless printing

Im trying to connect my ipad app "canon direct print and scnan" is the app name and the app is asking for a connection code to identify my printer or it says i can use my ipad to scan the printers QR code that is on the printers front panel witch i c...

MF414DW scanner feeder not working

I had to reset my computer a few days ago due to problems caused by Windows 10 and now the scanner feeder is not working.  I can scan using the MF Scan Utility only.  Any suggestions? Thanks

csonsini by Apprentice
  • 2 replies

ImageClass MF229 dw Scanner not working in Windows 10

Purchased a Windows 10 desktop connected the imageclass  MF229 dw via network; printing is workig fine, however the scanner fails from the desktop and also when trying to scan from the MF Printer. I have updated the firmware, I have downloaded the la...

adf scans are consistantly crooked

I have a Canon ImageClass 4570dn. When scanning documents with the automatic document feeder the scaned PDF's come out consistantly 10 degrees crooked. There is also  a faint vertical line in the document (not crooked like the document), which leads ...

MF632Cdw speed question

Okay well, I have had this Canon Color Laser MF632Cdw for almost a year now, I like it so far. but lately, the response sent to the printer to begin printing was a bit slow. I expected it to respond within 6 seconds but it got up to 13-15 seconds. ho...

imageCLASS MF244dw Won't Print

I just installed a new imageCLASS MF244DW on my iMac OS XEL capitan computer.  I tried to print something, but it won't print unless I turn the printer off and then on again.    

LEINANI1 by Apprentice
  • 3 replies

Job Output Misaligned 7565

I was wondering if anyone else had this issue with their Canon MFP.  After about 15-20 pages the print job is askew.  It isn't the end of the world if one job is sent to the machine.  But as is with end users no one gets their jobs.  So by the time t...

Maxify MB5120

When I use my scanner to fax, attach an to an email, or copy i get blue and gray vertical lines all over my page. I have ran various self cleanings, but nothing has been succesful. Any tips on how to clean the inside of the scanner? Is that even poss...

Getting started

New to the community? Here's some information to help you get acquainted:

08/18/2023: Canon EOS R5 C training series is released.

07/31/2023: New firmware updates are available.

CR-N700 - Version 1.2.0

CR-N500 - Version 1.3.0

CR-N300 - Version 1.3.0

CR-X300 - Version 1.1.0

06/30/2023: New firmware version is available for EOS-R5 C

05/31/2023: New firmware updates are available.

EOS R6 Mark II - Version 1.1.2

EOS R6 - Version 1.8.2

EOS R7 - Version 1.3.1

05/18/2023: New firmware updates are available.

EOS Rebel T100 - Version 1.1.0

EOS Rebel T7 - Version 1.2.0

EOS 5D Mark IV - Version 1.4.0

EOS 6D Mark II - Version 1.2.0

PowerShot Elph 360HS - Version

PowerShot SX420 IS - Version

PowerShot 620 HS - Version

PowerShot SX720 HS - Version

PowerShot G1X Mark III - Version

PowerShot G7X Mark II - Version

PowerShot G9X Mark II - Version


04/20/2023: New firmware version 1.4.1 is available for EOS R3

03/30/2023: New firmware updates are available.

EOS R5 - Version 1.8.1

EOS 1DX Mark III- Version 1.7.1

Speedlite EL-1 - Version 1.0.2

03/30/2023: Product Advisory for EF50 F1.2 L USM

03/30/2023: Product Advisory for EOS R10

02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5