03-30-2022
10:32 PM
- last edited on
03-31-2022
08:32 AM
by
Danny
Hello Gals and Guys -
I have Canon MF731 Printer/Scanner. I don't use the scanner much, but today when I tried, the software stated it could not communicate with the scanner. So far I've unplugged the cable and turn it off/on, but neither of those fixed the issue. The printer works normally, so is there something I can try to fix the scanner? Thanks for any help.
03-31-2022 09:59 AM - edited 03-31-2022 10:00 AM
Greetings,
What OS and build are you running the printer with?
How is it connected and to what?
Is a specific error code displayed?
Did it ever work correctly (previously)?
"Unplugged the cable and turned it off", means? Power cord, ethernet, USB... ?
~Rick
Bay Area - CA
~R5 C (1.0.2.1) ~RF Trinity, ~RF 100~400, +Canon Control Ring
~6D2 (v1.1.1) Retiring ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It04-01-2022 12:07 AM
Thanks Rick. I appreciate the help. Whatever you did, it worked because I just tried and it scanned perfectly. I've had the thing for a while and it always worked, but I don't use it much. The error said it couldn't connect to the scanner or something akin to that, but as I said, the printer worked normally. Thanks again.
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