04-03-2022 10:38 AM
Good Morning,
I just bought an imageCLASS MF269dw Value Pack and opened it when it arrived yesterday.
It came with two toner cartridges with one already installed in the printer.
Upon inspection I see a black bar folded down on the left side of toner cartridge which prevents the removal of the toner cartridge. I cannot seem to find a way to disengage the bar in order to replace the toner cartridge.
I have looked in the manual, searched in the forum, on the web and on YouTube for information on this bar without success. I found something about if for other brands of printers but nothing for Canon printers. All I seemed to learn was that this bar was called alienation arm for some printers.
Support did not seem to be available yesterday when I tried to inquire.
Any assistance will be greatly appreciated.
Thank you,
Lewis
05/13/2026: New firmware updates are available.
EOS R5 Mark II - Version 1.3.0
EOS R6 Mark II - Version 1.7.0
03/17/2026: New firmware updates are available.
SELPHY CP1500 - Version 1.0.7.0
01/20/2026: New firmware updates are available.
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.