Issue Summary
Pages began printing solid black after installing a new cartridge. A sheet jammed and is now visible only
from the rear. The paper is lodged in the rear fuser exit/throat - a narrow slit beneath the curved fuser
housing and behind fixed exit guides. The visible edge will not move. The front paper path is fixed - no flap
or slot exists to reach the fuser entrance.
Troubleshooting Already Performed
- Opened front cover and removed toner.
- Lifted both duplex transport guides (green tabs).
- Opened rear cover and attempted gentle horizontal extraction.
- Confirmed front path is sealed and cannot accept cardstock.
Assessment
This appears to be a fuser throat jam in a sealed path. No user release exists and forcing removal risks damage.
Requested Remedy (Under 3 Year Limited Warranty)
- Open fuser exit guide and clear debris.
- Clean toner and inspect fuser film, exit guides, thermistor.
- Replace damaged components if needed.
I've been trying to reach support, and even though I called during their open hours, I got a message that they were closed. Any assistance?
