05-28-2022 05:27 PM
Canon Pixma MX490 powers on and goes through initialization, then powers back off. Keeps repeating the process as long as it's plugged in. Buttons are non-responsive.
Solved! Go to Solution.
06-03-2022 05:52 PM - last edited on 06-07-2022 02:03 PM by Danny
Your satisfaction is important to us, and we apologize for any inconvenience you may be experiencing. A firmware update is available to fully resolve this issue. You can download the firmware update and find easy installation instructions at canon.us/power.
06-03-2022 11:12 AM
where can I find the settings?
06-03-2022 11:07 AM
where can I find this setting?
06-03-2022 11:06 AM
Where is this "settings" how cand I find it. I use windows 10 and canon pixma490 series
06-03-2022 11:51 AM
The settings procedure you go thru to fix your printer? The fix DNS solution? The settings you need to go thru methodically are on the printer itself. Hit the "tools" looking icon and that should bring up settings menu. Advance thru the with the arrows until you get to web service setup. Hope you have what selections you need to make. Selection is done at each step with the OK button.
05-31-2022 08:04 PM - edited 05-31-2022 08:06 PM
I'm also reporting that the manual configuration to install a fake DNS IP address seems to be a valid workaround - I used 192.168.100.075 as that address was very unlikely to be in use on my LAN.. Thanks italolima. Mine is a MX492 and just now I was able to print wirelessly from a Win 10 laptop for a second time, no need to re-discover the printer or reboot the laptop. The MX492 has been turned on, sitting quietly for 30 minutes since I printed the first time after the workaround.. I suppose I'll be back to see if Canon cares enough to create an actual solution to this snafu.
06-01-2022 01:18 AM
thats manual setup on the printer itself?
06-01-2022 06:45 AM
Yup. From the printer's panel you access the printer's settings.
06-03-2022 11:13 AM
Where can I find this "settings"?
06-03-2022 01:43 PM
On the printer ... The button picturing tools
05-31-2022 08:22 PM
It worked for me too! DNS issue indeed. I entered the Primary DNS of my Gateway/Helix from Videotron, and added 1 to the last pair of digits. And I entered "no" when asked for the secondary DNS. Working like a charm now. Hope it helps!
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