05-28-2022 05:27 PM
Canon Pixma MX490 powers on and goes through initialization, then powers back off. Keeps repeating the process as long as it's plugged in. Buttons are non-responsive.
Solved! Go to Solution.
06-03-2022 05:52 PM - last edited on 06-07-2022 02:03 PM by Danny
Your satisfaction is important to us, and we apologize for any inconvenience you may be experiencing. A firmware update is available to fully resolve this issue. You can download the firmware update and find easy installation instructions at canon.us/power.
05-30-2022 10:41 PM
My Canon started to do the same thing. All that the screen on the printers display will show is the Canon logo. I can't figure how to factory reset the printer
05-31-2022 10:50 AM - edited 05-31-2022 10:50 AM
I have the same issue. My printer is a MX492. Cannon maybe pushed some kind of update. Now I'm headed to the store for a new printer.
05-31-2022 04:02 PM
Well, I have never liked Canon products, but not ready to spring for a new printer. Waiting for Canon to fix it. How many businesses are affected?
06-01-2022 12:30 PM
My business is affected.
05-31-2022 11:07 AM
I am having this issue too! Happened out of nowhere! Did they force an update that screwed it up? Looks like everyone's issue just came up at the same time!
05-31-2022 11:22 AM
Mine was doing same thing after storm last nite. After searching online I did the following: unplugged printer from power strip, disconnected printer at my modem/wifi router box, pushed power button on printer 10x (according to Canon), plugged printer back in, reconnected printer to modem/router. Now it's working. I think the important things were disconnecting power & internet. Hope something from this helps you.
05-31-2022 11:33 AM
Oh no. I spoke too soon. It worked long enuf to print one document and now back to power cycling.
06-01-2022 11:02 AM
See my update. Your fix works if you leave the printer on. At least it has so far. Have printed several things and functions seem to be there.
06-03-2022 12:58 PM
Try this article. The printers will ONLY print from a USB for now until Cannon fixes what they clearly caused...
03/02/2023: New Firmware Updates Are Available:EOS R7 - Version 1.3.0EOS R10 - Version 1.3.0
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
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