Welcome to the Canon Community, BE1966!We'd recommend making sure you have the most current software for your printer available here: https://canon.us/3RaBpbR If further assistance is needed, to contact a Technical Support Representative, please use ...
No one in Canon support is trained on replacement of these parts. Although you think you were talking to Canon, you were probably talking to some third party trying to scam you. We never advise customers to try to do their own repairs like this. Norm...
