PIXMA MX490 used printer set for network need to set for local just for me

[markamcampbell5]

i bought the printer used and it is set for a network probably came out of an office. i neecv to reset to just me local and have it workm on win 11

[Mike]

Hi markamcampbell5,

Welcome to the Canon Community! 

So that the Community can help you better, we will need to know what model Canon equipment you are using. Any other details you'd like to give will only help the Community better understand your issue.  If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks for reaching out!

[markamcampbell5]

canon pixma mx940 s/n  [Serial number removed for privacy.] tried to install it on my hp laptop s/n [Serial number removed for privacy.] with win 11 and i downloaded all the drivers and it cannot discoer the mp ffiles and cannot find the usb port so i tried with thewireless and it cannot detect the printer. says it is part of a network and i need to delete the old printer which isn't there.

[Mike]

Hmmm... We don't have a mx940 model in our database. Please double-check that and see if it's possibly one of our MX920 series or MX490 series. 

[markamcampbell5]

the printer is a pixma mx490 and the laptop is a hp 15 inchryzen7000 series amd

[Patrick]

Hi markamcampbell5,

First, please follow the steps in this article to reset the network settings of your PIXMA MX490:

https://support.usa.canon.com/kb/s/article/ART165757

Once reset, please follow the steps on this page to connect your PIXMA MX490 to your Wi-Fi:

https://support.usa.canon.com/kb/s/article/ART165741

After it is connected to your Wi-Fi, please attempt to install on your computer.

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