Canon IR advance 4525i - Won't scan and send to user with Accesspoint connected

[erpan]

Hi everyone

i have problem with the printer canon IR advance 4525i, the problem is printer can't scan and send to user with Accesspoint connected and printer connecting to LAN by cable, user can print to the printer while is scan not working, printer and computer are into the same network.

how to the solved in this issue?

[shadowsports]

Greetings,

Canon does not provide direct support for imageRUNNER series products. They have a dealer network that can help you.  If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

[SamanthaW]

Thanks for posting!

While our Forum Community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you!

If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area!