New MAC cannot find PIXMA MX490

[petersbr7]

New MAC running Sequoia 15 cannot find Pixma MX490 printer. Have validated printer is connected to local LAN on wifi (my windows computer has no issues finding it but then all the drivers and software packages are loaded on it. I have gone to cannon, downloaded and installed all 8 of the recommended packages (.pkg) but none of those put an icon on my desktop or anywhere else and when I click open they just go to reinstall again - cannot find a generalized exe file. to run past installation. 

Also note on the cannon help site that any MAC running version greater than 13 the driver files are incompatible and won't necessarily work. DUH? so now what ? new printer?

[Patrick]

Hi petersbr7,

Try disabling IPv6:

1.  Please press the wrench and scrwedriver button on your PIXMA MX490 one time.

2.  Use the right arrow to select Device settings and press OK.

3.  Use the right arrow to select LAN settings and press OK.

4.  Use the right arrow to select Other settings and press OK.

5.  Use the right arrow to select TCP/IP settings and press OK.

6.  Use the right arrow to select IPv6 and press OK.

7.  Press OK when you see a message will scrolling across the screen.

8.  Press OK on Enable/disable IPv6.

9.  Press the right arrow to select Inactive and then press OK.

10.  Once complete, please turn your MX490 off.

11.  Please go to your router and unplug the power cord from the back of your router.

12.  Wait 2 or 3 minutes and then reconnect the power cord to your router.

13.  Once your Wi-Fi is ready, turn your MX490 on.

14.  On your computer, click on the Apple in the upper left.

15.  Click on System Settings.

16.  Scroll to the bottom of the left side and click on Printers & Scanners.

17.  On the right, click the Add Printer Scanner or Fax button.

18.  Choose your MX490 series from the list and click Add.

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