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Pixma MX490 Keeps Cycling

elstx61
Contributor

Canon Pixma MX490 powers on and goes through initialization, then powers back off.  Keeps repeating the process as long as it's plugged in.  Buttons are non-responsive.

354 REPLIES 354

95% of people who buy this printer have NO tech skills. So that SOLUTION is not applicable. It is Canon's problem to solve, not the users.

I just replaced all my ink too. Now my printer is a brick? Class action lawsuit coming up.

messlinger76
Apprentice

Add me to the list of people affected. I just got home from work and thought someone was trying to print something because I heard the printer making noises. It kept making noises so I went to look at it and found that it was just turning itself off and on and the only thing displayed was "Canon".

I only bought the MX492 printer because it was cheap. I am an Epson fan. Even if Canon fixes this problem, I will NEVER buy another Canon product again. 

tarawmcginn
Apprentice

I have a cannon mx492 and have the same issue. I contacted cannon support via chat and they were not helpful. Has anyone found a solution? It seems if all of the printers stopped working at the same time the company should fix or replace the printer.

You are probably right. Arthur is probably an AI responder. Same old stuff. Probably nobody from Canon who can fix this problem is looking at these posts. Maybe time to drive the phone support people crazy?

spaterson
Apprentice

Add me to the growing list with my MX492. I posted a link to this forum on Twitter and tagged Canon. Keep spreading the word. 

Canon will probably tell us that if the printer is out of warranty it is OUR problem, not theirs. Great company! 

nadibratxp
Apprentice

Having the same exact issue. Was working fine before today. If I turn off the wifi, then it stops doing the cycling nonsense, but I don't have my USB cable in order to print that way!! Frustrating

I also just replaced my ink and was getting ready to order back ups.  Nope, not doing that now!

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