Camera Software
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Waking camera when remote shooting - iPhone

During a remote shoot last night using Camera Connect with iPhone, my Live View went to sleep. I couldn't figure how to wake it up again without pressing the shutter button. I suspect it is tied to my iPhone going to sleep after a certain amount of t...

DPP4 crashes every time I open it

Hi all. I just loaded Digital Photo Professional 4 on my MacBook Air. Every time i open it, it crashes immediately. So frustrating. Any ideas why or how to fix? Thanks.

lawchiq by Apprentice
  • 5 replies

Unable to connect camera (eos m10) with phone

Hi, I have some problem connecting my camera to my phone via wifi. I have follow the instructions accordingly. However, when I get to the stage where the wifi is "connected" the message "internet may not be available appear below the ssid of the came...

weetai by Apprentice
  • 1 replies

Eos utility is not working (Canon 70D)

Hi, I tried to use the EOS utility 2 with my Canon 70D, but apparently the software is not recognizing the camera and I was not able to figure out how to solve it. I also have used with my T2i, but it worked fine. I'm using windows 10. Does anyone kn...

tsouza29 by Contributor
  • 10 replies

Apple Photos and DPP 4

I have a MacBook Pro and canon T6i, I was using my iPad Air for my photos, but just bought the MacBook Pro.  I have the Canon software downloaded.  When I try to bring any photos into DPP4 the software can't find any photos.  I can edit my photos in ...

image sync always sends via server

I have a Canon G7X which is connected to Canon Image Gateway. I have installed the image transfer utility on both a macbook air running osx 10.11 and a mac mini running osx 10.11. No matter what I do I can not get the camera to send images directly v...

EOS Utility/White Balance

Hello Photographers, I pretty much do studio photography/product.I need know how to pick from a grey/white board the right WB using the EOS Utility software from Canon. There is any expert can explain in details or even better re-direct me on a detai...

luigi by Apprentice
  • 2 replies

Resolved! Issue DDP4.6.10 installer

Downloaded DDPW4.6.10 installer .zip   unzipped and loaded on Aspire vx5-591g 2.8gb Intel I-7 16 gb ram  NVIDIA GEFORCE GTX 1050ti  Can not get DDP TO RUN,  Suggestions, known issues? 

jaw1947 by Contributor
  • 5 replies

Resolved! Flickr connection

Hello guys, I hope you can help me with this one. Maybe it's just me, but the thing is whenever I try to connect my Image Gateway to Flickr, the button "To Flickr" will just load... the Flickr website, but it will not connect. Because of this, I can ...

Gesph by Apprentice
  • 10 replies

New camera won't connect with wifi

I have a new IXUS285HS and I want to connect wirelessly to my home network. OK, I have installed the Canon software to 'prepare my computer (W10) for the camera connection'. I then followed the guide on how to connect, found my network, entered the p...

Alangr by Contributor
  • 7 replies

Canon Camera Connect Iphone

Hello, I have a problem with the Canon Camera Connect app on my Iphone. I have a Canon EOS M10. Previously the app has worked without a problem and I was able to import photos from my camera to my Iphone.However, now I connect the camera to the inter...

Naomi623 by Apprentice
  • 1 replies

Resolved! Connecting EOS on mu mac

Hi there. I have an EOS 1100 camera. I often take photos and videos, and transfer tem to my Mac Pro for editing.But every time the canon software starts installing all kinds og software to my computer, and startup software. My old camera showed up li...

Getting started

New to the community? Here's some information to help you get acquainted:


08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/30/2022: Service Notice: EOS 70D: Error 70 or Error 80
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version is available for EOS-C500 Mark II
05/26/2022: New firmware version is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version is available for EOS R5 C
03/23/2022: New firmware version is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x