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DPP Sort fields/tags

Is there a way to add other tags to the DPP Sort By list, as well as to the Filter lists?  I didn't see anything in Tools > Preferences and I'm hoping they're aren't just hard-coded in DPP to be only those fields/tags.Peter

MAC- EOS Solution Disk 29.0A Installer Doesn't Work

Hi All-  I am running Mac OS X 10.9 and just downloaded the EOS Solution Disk 29.0A image from Canons website. The image verifies and extracts properly. When I launch the ksd290A_installer it appears to extracts files but then nothing else happens. N...

bsorgi by Apprentice
  • 18455 Views
  • 15 replies
  • 2 likes

Resolved! Canon EOS R6 mark II - eos utility does not recognize the camera

I have the new EOS R6 mark II. I also installed the EOS utility from Canon's website ( w3.15.20.4, dated 4 jul 2022).When I connect the camera via USB the utility starts but finally responds with "camera is not recognized". I tried several USB/USB-c ...

pluis by Apprentice
  • 10813 Views
  • 15 replies
  • 0 likes

Can't install Canon Software for MacOS Monterey 12.1

Hi everyone,I recently purchased Canon 90D camera and want to install software on my laptop (Macbook 2017).Can't install either of these software applications:EOS Utility 3.14.30 for macOSPicture Style Editor 1.26.10 for macOS Digital Photo Professio...

EOSUtility_installation.jpg
sergii_p by Apprentice
  • 5784 Views
  • 5 replies
  • 0 likes

Bright pictures on camera look too dark on phone

Hello, I took pictures of the arora borealis with a shutter speed of 10-25 and an aperture of 4 for the pictures. On my camera, the photos are bright and colorful, but when I transfer them to my phone via the camera connect app, the pictures are dark...

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Clego by Apprentice
  • 2277 Views
  • 3 replies
  • 0 likes

Resolved! EOS Utility hidden videos on macOS

Hello,I have been breaking my head since last wekeend as EOS Utility is not working properly on Ventura MACOS, But all begun because my videos were "missing" on my external disk where I download images/videos from my camera.Turns out videos are being...

hpaco by Apprentice
  • 6678 Views
  • 10 replies
  • 0 likes

EOS Utility - What is the hotkey for focusing?

Hi, I was wondering if anyone knows what the hotkey for focusing in EOS Utility is? In EOS Utility I'm using the Remote Live View. I'm also using the Elgato Stream Deck Pedal which I have program to shoot (using the hotkey space). I was hoping to pro...

SarahH by Apprentice
  • 1479 Views
  • 0 replies
  • 0 likes

EOS Utility won't connect to EOS Rebel SL3

Problem with Cannon SL3 and EOS Utility Windows 10My EOS Utility program stopped working. It used to work correctly and stopped working. Cannot conect the camera to the PC. I dowloaded again the program and nothing!

EOS R Firmware update error

I've been trying to update my EOS R to the latest version (1.8) but the update process always stops at 81%. Any help please#firmware #eos 

How to view HEIF images in windows 11 folders?

I would like to view and edit HEIF images (taken on Canon R5) on Windows 11. I have installed Microsoft HEIF image Extensions. It doesn't seem to work. I can't see the images with Microsoft Photos or Irfanview. I also can't open the HEIF images in Ad...

sharam by Apprentice
  • 8270 Views
  • 5 replies
  • 1 likes

R5 Old Firmware Download?

Where can I download older versions of R5 firmware? Since installing v2.0, my R5 with my 100-500L lens is freezing for 5-10 seconds randomly.  

Resolved! image.canon Update date and time error

Hi,I have a powershot SX60 HS and I am unable to connect to the new server image.cannon I am also unable to connect to my iPhone to have my pictures transferred that way. it keeps giving me an error that props me to update date and time and I have ch...

Getting started

New to the community? Here's some information to help you get acquainted:

Announcements
12/15/2025: New firmware update available for EOS C50 - Version 1.0.1.1

11/20/2025: New firmware updates are available.

EOS R6 Mark III - Version 1.0.1

EOS R3 - Version 2.0.0

EOS R1 - Version 1.2.0

EOS R5 Mark II - Version 1.2.0

EOS R5 - Version 2.2.1

PowerShot G7 X Mark III - Version 1.4.0

PowerShot SX740 HS - Version 1.0.2


10/21/2025: Service Notice: To Users of the Compact Digital Camera PowerShot V1

10/15/2025: New firmware updates are available.

Speedlite EL-5 - Version 1.2.0

Speedlite EL-1 - Version 1.1.0

Speedlite Transmitter ST-E10 - Version 1.2.0


07/28/2025: Notice of Free Repair Service for the Mirrorless Camera EOS R50 (Black)

07/24/2025: New firmware updates are available.


07/23/2025: New firmware updates are available.

EOS R5C - Version 1.1.1.1

EOS C80 - Version 1.0.3.1


7/17/2025: New firmware updates are available.

EOS R7 - Version 1.7.1

EOS R10 - Version 1.7.0

EOS R8 - Version 1.5.0

EOS R50 - Version 1.4.0

Powershot V10 - Version 1.4.0

Powershot V1 - Version 1.1.0

EOS R50V - Version 1.1.1


05/21/2025: New firmware update available for EOS C500 Mark II - Version 1.1.5.1

02/20/2025: New firmware updates are available.

RF70-200mm F2.8 L IS USM Z - Version 1.0.6

RF24-105mm F2.8 L IS USM Z - Version 1.0.9

RF100-300mm F2.8 L IS USM - Version 1.0.8

RF50mm F1.4 L VCM - Version 1.0.2

RF24mm F1.4 L VCM - Version 1.0.3


01/22/2024: Canon Supports Disaster Relief Efforts in California
01/14/2025: Steps to resolve still image problem when using certain SanDisk SD cards with the Canon EOS R5 Mark II