11-02-2023 12:31 PM
EOS Utility 3 crashes on Ventura 13.6.1 canon R5C latest firmware.There is an option update apple osx but i am not sure is there a R5C software for that how is cos utility still crashing . it has hardly been 2-3 days for my R5C. i have taken precautions to quit or uninstall application that asks camera permission even i don't have eos webcam
11-04-2023 05:32 PM
Greetings ishanagarwal1,
Aside from quitting and uninstalling any other application that may interfere with the EOS Utility 3 application, please also check to ensure there isn't any security software or security setting that may be interfering with the EOS Utility 3 application.
You may also test a different USB cable along with connecting the cable to a different USB port on the computer. If using a USB hub, then please connect the cable directly to the computer, or remove any other device that may be connected to the hub.
If possible, please test the EOS Utility 3 software on a different computer. If this works then there may be an unknown issue with your computer and we recommend for you to contact Apple for assistance.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
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