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Canon connect says connection failed with PowerShot SX730 HS

Hi, since the app has updated I haven’t had an opportunity to use it until now where my power shot sx730 will not connect to the wifi- it keeps saying connection failed and I’ve deleted the app, turned my phone on and off and cleared the data on my p...

kruth13 by Apprentice
  • 1034 Views
  • 1 replies
  • 0 likes

Where to get EOS Utility for MacOS 15

I've used EOS Utility in the past but it stopped loading with updates to my Mac OS to 15.2. I deleted the Utility app, updated my OS to 15.3 and downloaded the new firmware for EOS. I updated the firmware on my Rebel T5 but don't have a new EOS Utili...

EOS Utility Can't Detect EOS M6 Mark II

So I installed the EOS Utility software and connected my camera to the wifi network, but my PC is not detecting the camera. I must mention the computer is connected to the same network, but via ethernet. I'm running windows 11. Is it not finding the ...

Resolved! EOS R100 Getting animation firmware pre-installed

Hi, this may be a silly question, but I was wondering if there was a way to get the stop motion firmware added to a camera before it reaches me? I am looking into buying a starter camera for amateur stop motion and photography, and I really like the ...

Exporting RAW ST via VR Utility - hang?

Exporting out a test RAW ST file from EOS VR Utility.This has been stuck on "5 seconds remaining" for more than 15 minutes. It's only about 30s.On Apple Silicon M2.Energy impact suggests something is happening.At the very least, the user interface pr...

Screenshot 2024-12-21 at 9.07.12 am.png

EOS Utility 3 won't open on macOS Sequoia, help!

I know there have been several discussions on this topic, but have there been any solutions yet? I just updated to Sequoia yesterday and first my EOS Utility 3 wouldn't open. I followed some threads and downloaded 3.18.5 which opens, but does not see...

Resolved! how to download firmware for Canon R7

Help.   I have a Canon R7 bought in the spring of 2024.  Firmware 1.3.2  I should download firmware and I see there is 1.40, 1.50, 1.60  so do need to download all of them?   I did download 160  I got a manual, but no grey bar.  I did click on the th...

Screenshot 2025-01-26 192643.png

Resolved! DPP4 - Download Link

I have a EOS R3. I have been using DPP4 to edit. Somehow I got my DPP4 settings so messed up (and could not after two hours figure out how to restore them) that I uninstalled the app so I could reinstall and start over. Now I can't figure out how to ...

jwn7882 by Contributor
  • 2099 Views
  • 5 replies
  • 1 likes

DPP4 Transfer to Photoshop options?

MacOS Digital Photo Professional 4 -- Recently when I use transfer to photoshop it, it has started transferring to Photoshop Beta instead of Photoshop.  I can't find an option to change which version of photoshop it picks and I have no idea why it ch...

eebclee by Apprentice
  • 1606 Views
  • 3 replies
  • 0 likes

DPP4 extractor fails to expand files

I just downloaded the dppw4.18.10-installer and extracted the file with the default Microsoft windows extractor.  When I click on the extracted installer, I get the message "Failed to expand the Files".  I tried to download earlier versions of Digita...

MB1971 by Apprentice
  • 2853 Views
  • 3 replies
  • 0 likes
Getting started

New to the community? Here's some information to help you get acquainted:

Announcements
12/15/2025: New firmware update available for EOS C50 - Version 1.0.1.1

11/20/2025: New firmware updates are available.

EOS R6 Mark III - Version 1.0.1

EOS R3 - Version 2.0.0

EOS R1 - Version 1.2.0

EOS R5 Mark II - Version 1.2.0

EOS R5 - Version 2.2.1

PowerShot G7 X Mark III - Version 1.4.0

PowerShot SX740 HS - Version 1.0.2


10/21/2025: Service Notice: To Users of the Compact Digital Camera PowerShot V1

10/15/2025: New firmware updates are available.

Speedlite EL-5 - Version 1.2.0

Speedlite EL-1 - Version 1.1.0

Speedlite Transmitter ST-E10 - Version 1.2.0


07/28/2025: Notice of Free Repair Service for the Mirrorless Camera EOS R50 (Black)

07/24/2025: New firmware updates are available.


07/23/2025: New firmware updates are available.

EOS R5C - Version 1.1.1.1

EOS C80 - Version 1.0.3.1


7/17/2025: New firmware updates are available.

EOS R7 - Version 1.7.1

EOS R10 - Version 1.7.0

EOS R8 - Version 1.5.0

EOS R50 - Version 1.4.0

Powershot V10 - Version 1.4.0

Powershot V1 - Version 1.1.0

EOS R50V - Version 1.1.1


05/21/2025: New firmware update available for EOS C500 Mark II - Version 1.1.5.1

02/20/2025: New firmware updates are available.

RF70-200mm F2.8 L IS USM Z - Version 1.0.6

RF24-105mm F2.8 L IS USM Z - Version 1.0.9

RF100-300mm F2.8 L IS USM - Version 1.0.8

RF50mm F1.4 L VCM - Version 1.0.2

RF24mm F1.4 L VCM - Version 1.0.3


01/22/2024: Canon Supports Disaster Relief Efforts in California
01/14/2025: Steps to resolve still image problem when using certain SanDisk SD cards with the Canon EOS R5 Mark II