Hi I have a canon R7 and I can’t get the software update in the camera connect app to work . Everything is fine on the app but it says to follow the instructions on the camera screen and all the camera screen does is freeze up the and I can’t do anyt...
Hi "all", don't know if this is the right way to get help. Yesterday suddenly the DPP HDR didn't work, I chose 3 files and pressed the HDR button, nothing happens, I click it again, just a strange sound. Everything else in DPP works fine. I tried t r...
I just tried to pair my new Canon camera to my iPhone. The CanonConnect app redirected to an exercise web site called FitCrazeHub which asked for a credit card number. Within about a minute I got a notification from my cc company about a fraudulent...
I somehow today saved about 300 photos in HIF. I've never done that before. would anyone know how to convert HIF to Jpeg on a computer. Very frustrated
Just did a shoot last night and my R6 can only be seen by Lightroom. My Mac mini doesn’t show it as an external anything and neither does photomechanic. On ingest it doesn’t show it either. Tried rescan etc. Only Lightroom shows it plugged in.
I have a Canon EOS R7 and I use Canon RF lenses exclusively. My current photo editor is DPP. I shot in raw then edit and save as a JPG. What is maddening is that when I go to "file info", it is not showing but rather says something like "Gail. Off...
Require up date my firmware from version 1.1.2 to current. unable to find any legacy firmware. Any suggestions
I checked my firmware to be sure it is up to date...but then saw all the other "recommended" stuff I have an EOS R7 and my firmware is up to date; however, I am quite certain I did not download any of the rest of the "recommended" software and am won...
I had the Canon Utilities Digital Photo Professional 4 installed and it was working 2 weeks ago.But not this week and it shows me an error (below).I have uninstalled the old DPP4 version 4.18.##.#, restart and installed the new version 4.19.30.0The p...
Having issues with my old Zoombrowser 6.6.0.23 software, it does not recognize my powershot SX170IS camera suddenly, granted I have been using it for many years and have a ton of pictures saved to files. I am unable to upload anything new and have se...
Im new and i am wondering is DPP is a good software for Mac book Air? if not can you suggest something else?
Hi. I am a photographer working in a passport photo studio, in Iceland. We take pictures for passports, driving license and standard portraits. We need to be able to work fast and sometimes the connection works perfectly. But sometimes, randomly it s...
Hello,I've tried searching throughout Canon's website for the EOS Utility software(NOT to be confused with the EOS Webcam Utility), and I've only gotten the EOS Utility updater.If someone could point me in the right direction to obtaining that partic...
I installed the webcam utility recently, not sure why, and when I did my Utility 3 stopped working. I have since updated my Mac software to Sequoia15.3.2, my Canon R6 Mii firmware, uninstalled Webcam, Uninstalled Utility 3, reinstalled U3 and still g...
The Canon Community site won't let me post a question, so I'll try here: how do you delete all images at once from image.canon, from either the web page or mobile app on I phone? thank you
