PIXMA MP560 My printer won't prompt for a password

[angelambell]

I recently changed internet providers and since having the new service my MP5650 won't prompt to let me enter th epassword for the wifi. I've reset my wifi, attempted to reinstall the software on my computer, and reset factory settings on the printer. 

[michael_a_ward1]

Thanks for the tip. I'll probably try that but I'm slighlty reluctant as I got into the situation where the printer was not connecting at all because I was trying to fix the fact that my PC - though connected to my printer  - kept claiming the printer was "off line". A reboot usually fixed this problem. But I've not had a recurrence of this problem sinces I turned off 802.11r off, reset my printer, and reconnected my printer.
But I suppose the wosrt that can happen is that I have to go through this all again 🙂

[mrwolf]

Well my message about 802.11r trick was published on sep 09, 2020.

Since then, the affected printer has been connected with no issues at all to the network with 802.11r immedieately re-activated , so I suppose you can feel safe. 🙂

[usmanzaheer]

Made an account just to comment on this.

This is the only thing that solved my issue. Like some others, i could not find the fast roaming options (802.11r) in my router settings. But changing the security from `WPA3` to `WPA2` got the printer to connect to the wifi.

And afterwards, i changed the security settings back and it still stayed connected.

So thank you very much for this!

[michael_a_ward1]

This sounds like the old 802.11r problem. See my posts https://community.usa.canon.com/t5/user/viewprofilepage/user- or mrwolf's id/190018 or https://community.usa.canon.com/t5/user/viewprofilepage/user-id/149756 

If so, you need to switch off 802.11r (AKA "fast roaming") on your router or "mesh" hubs - how to do this will be specific to whatever hardware you are using.

Mike

[michael_a_ward1]

soz, screwed up my links

Mrwolf: https://community.usa.canon.com/t5/user/viewprofilepage/user-id/149756

Me: https://community.usa.canon.com/t5/user/viewprofilepage/user-id/190018 

[janiekelley]

Using a service where I can not turn off the roaming feature 802.11r. Any other options besides USB?

[lrkuta]

Buy a cheap wifi repeater, add repeater to your network then add printer to repeater. Or by another printer.

[janiekelley]

Bought wifi repeater, added repeater to my network, attempted to add printer to repeater. Did ask for password, but did not connect. Tried several times. I've only had this printer for a year. Canon, anything?

[dlf26]

I have the same problem and so far Canon cannot be bothered to come up with a viable solution.  We either change our T-Mobile provider or buy a different brand printer.

[janiekelley]

Curious if other brands have the same issue. If anyone has bought a different printer from HP, Brother, or another printer brand, please share if this issue is fixed.