MF Toolbox 4.9 Won't Save PDFs

[mxyzcleta]

I cannot get PDF scans using MF Toolbox 4.9. I am using an ImageClass MF227dw and this problem is present for both color and black and white scans. The program will carry out the entire process, whether using the flatbed or the feeder, and let me hit save in the confirmation page, but no file will show up in my folder.

I have completely uninstalled the drivers and Toolbox and reinstalled them. This problem only cropped up in the past month, so I'm wondering what else might have updated (maybe not even a Canon program) that could be causing this. Thanks!

[Hector]

Hello,

We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.

1.What version of the Mac or Windows operating system are you using on your computer?

2.What location on the computer are you trying to save the scans and can you save the PDF files to your desktop?