10-01-2019
01:55 PM
- last edited on
07-15-2022
08:32 AM
by
Danny
I recently changed internet providers and since having the new service my MP5650 won't prompt to let me enter th epassword for the wifi. I've reset my wifi, attempted to reinstall the software on my computer, and reset factory settings on the printer.
Solved! Go to Solution.
03-08-2022 09:15 AM
I spoke with Canon multiple times. They were (or tried to be) very helpful but they didn't have a clue about this problem.
03-13-2022 09:56 PM
This sound reasonable. But for a non-techie like me, which WiFi properties do I turn off the 802.11? Through the printer or through my laptop? Please don't say printer. I have no idea where to find that setting on my printer.
03-14-2022 04:19 AM
It's a setting on the Access Point (or wireless router, if you have all-in-one gear).
You should use your web browser to access AP/router configuration and look for 802.11r setting, often referred to as "fast roaming" or similar description.
03-14-2022 01:42 PM
I don't know if I have access to that setting. But I'll look for it. Thanks.
05-09-2022 01:02 PM
This doesn't work because the box to enter passphrase does NOT appear
05-09-2022 01:16 PM
This sounds like the old 802.11r problem. See my posts https://community.usa.canon.com/t5/user/viewprofilepage/user- or mrwolf's id/190018 or https://community.usa.canon.com/t5/user/viewprofilepage/user-id/149756
If so, you need to switch off 802.11r (AKA "fast roaming") on your router or "mesh" hubs - how to do this will be specific to whatever hardware you are using.
Mike
05-09-2022 01:18 PM
soz, screwed up my links
Mrwolf: https://community.usa.canon.com/t5/user/viewprofilepage/user-id/149756
Me: https://community.usa.canon.com/t5/user/viewprofilepage/user-id/190018
05-09-2022 03:28 PM
What I found that works is to attach a wifi repeater to your network and then attach your printer to the repeater. In my case the repeater will ask for the password and you're good to go. Got a $20 Netgear repeater from Amazon.
05-09-2022 06:23 PM
and then?
05-10-2022 03:34 AM
And then - what?
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