PIXMA MP560 My printer won't prompt for a password

[angelambell]

I recently changed internet providers and since having the new service my MP5650 won't prompt to let me enter th epassword for the wifi. I've reset my wifi, attempted to reinstall the software on my computer, and reset factory settings on the printer. 

[dlf26]

Just get yourself a router with a wps button.  That's the simple, non-techy way.

[HelpMePlease]

Oh, believe me, I tried that and everything else. Except taking out the Wifi setting of 802.11. But I am moving here this week and will be getting a new router. So maybe that will work. Hopefully. Thanks for the tip.

[HelpMePlease]

Well that is how it is supposed to happen. But it does not do this. It does not ask for the password or even say you are connected to the Internet. It doesn't go that far. I can see it on my Android phone that it is connected to my wifi. Sometimes. But not always. Pain in the butt. But it will absolutely not do it with my Chromebook. I'll be getting a new Chromebook next month so maybe that will help. I doubt it though.

[HelpMePlease]

Nada. Didn't work for me either. Never gets to the password part. But sometimes I can see the connection using Wifi Direct on my Android phone. But not on my Chromebook. Which is what I want.

[lrkuta]

Did you try using a wifi repeater?

[HelpMePlease]

No. I had my printer right beside my router. The problem is not with the signal. It's with the connection to my Chromebook. I once was able to connect via my Android phone using Wifi Direct. But by the time I managed it I couldn't even remember the steps I took to make this happen. I've tried everything and am assuming it has something to do with my Chromebook itself. But the fact that the printer does not ask for a password is perplexing. Didn't need a password to get it online with Android phone. When I get to the new place, if it doesn't work with my new router there, I'll try disabling the 802.11 properties on my wifi connection as suggested earlier in this thread. I'm not a techie so I hope this step doesn't have to be taken. Right now I'm just waiting until next week to try again. After my move. 

[dlf26]

Me too!  MG5420  I was told by one tech person that the only way around it is to get a router attached to the modem and connect the printer through the router.  Haven't tried that yet.

[mrwolf]

The real way to solve this is to disable 802.11r on wi-fi access point you're connecting printer to. 

Incidentally, if you add a wifi router and this new router has not 802.11r active, it would work - and funny thing is it will work even after you remove that router (if you use same SSID and WPA2 key). But the reason behind is 802.11r disabled, not the fact you have added a router.

[lrkuta]

Not if you are using Tmobile home internet  or any other service where you can not turn off the roaming feature 802.11r.  I my case I just added a Wifi repeater to my network and then my printer would prompt for the wifi repeater password.  Spend $20 for repeater or get a different printer.

[janiekelley]

This does not work if you are using Tmobile home internet or any other service where you can not turn off the roaming feature 802.11r. Is there a different solution other than purchasing an extra accessory? Will Canon ever update their software to address it?