PIXMA TS6420a Printer not connected or printing

[Dedlnr]

I have a Canon ts6420a printer and an MSI laptop and W10. This has never happened: while trying to print a text document, Code 2114 appeared, about paper sizes not matching b/w computer and printer. I tried again and received notices that “printer is not responding” and “printer is offline.” I then manually entered our network password, and it was connected. But trying to print a document ended with the same notices. I then used the Canon IJ printer assist tool, which I downloaded. The tool said the printer was now connected to the computer. It offered to print a test page, and that came out fine. I then opened a text document on my computer and tried to print it, but I got messages saying “printer is not responding” and “printer is offline” even though it is turned on and could print that test page. I've turned on and off the devices multiple times with no effect. Any thoughts on what to do next? Thanks in advance.

[Patrick]

Hi Dedlnr,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TS6420a and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[Dedlnr]

Thanks for your answer. In the meantime, I noodled around with printer settings and found that the printer responded to a printing request after changing the port. I did this by opening printer properties, opening the port tab and checking the box of any entry with the printer name next to it. Click OK, and everything was fine.